Yellow Interactive Dog Suction Cup Tug Toy - Durable TPR Chew & Treat Dispenser for Teeth Cleaning & Solo Play

$60.00 $39.00
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Estimated delivery between 08 October and 14 October.

Engage Your Pup: Interactive Suction Cup Tug & Chew Toy by Havenly House

Elevate your dog's playtime experience with our innovative Suction Cup Tug Toy from Havenly House. This versatile toy is engineered to provide endless entertainment while promoting healthy chewing habits. Perfect for solo play or interactive sessions, our tug toy adheres firmly to smooth surfaces, allowing your canine companion to engage in vigorous tugging and chewing activities. This multifunctional toy serves as an excellent solution for alleviating boredom, reducing anxiety, and supporting optimal dental hygiene.

Enhanced Suction Cup Base: Our toy features a high-performance suction cup that creates a robust seal on clean, flat, and smooth surfaces such as tile, glass, or laminate flooring. This secure attachment provides a stable foundation for intense tugging sessions, encouraging independent play and exploration. For optimal performance, ensure both the surface and suction cup are clean and dry before application.Premium TPR Construction: Crafted from food-grade, non-toxic Thermoplastic Rubber (TPR), our tug toy offers exceptional durability while remaining gentle on your dog's gums. This carefully selected material strikes the perfect balance between resilience and safety, making it ideal for moderate chewers.Advanced Dental Care: The chew toy component incorporates strategically placed irregular molar granules and textured surfaces. As your dog engages with the toy, these features work to clean teeth, massage gums, and effectively reduce plaque and tartar accumulation, contributing to overall oral health.Innovative Treat Dispensing System: The chew ball section is ingeniously designed to accommodate small treats or kibble. This feature adds an extra dimension of engagement, rewarding your dog during playtime and providing mental stimulation to keep them occupied for extended periods.High-Tensile Tug Rope & Anti-Tangle Mechanism: The toy components are connected by a robust, bite-resistant rope engineered to withstand enthusiastic pulling. An integrated anti-winding cord buckle helps prevent the rope from becoming excessively twisted during play, ensuring a consistently enjoyable experience.Promotes Active Lifestyle: Our Havenly House suction cup tug toy is expertly crafted to satisfy your dog's innate urge to chew and tug. It provides essential physical exercise and mental stimulation, making it suitable for dogs of various breeds and sizes.

Product Specifications:

  • Material: Food-Grade TPR (Thermoplastic Rubber), High-Strength Rope
  • Overall Length: Approximately 42.5cm (16.73 inches)
  • Suction Cup Height: Approximately 6cm (2.36 inches)
  • Chew Toy Length: Approximately 15cm (5.9 inches)
  • Product Weight: Approximately 330g

    • Package Includes:

  • 1 x Havenly House Suction Cup Dog Tug & Chew Toy

    • Important Toy Safety Information & Disclaimer:

    Pet Toy - Not for Children. This Havenly House product is exclusively designed for pet use. Please carefully assess this toy's suitability for your pet's size, chewing habits, and strength before use.

    Supervision Required: Always maintain close supervision of your dog during playtime. While our suction cup tug toy is engineered for durability, it's important to note that no dog toy is completely indestructible.Regular Inspection: Frequently examine the toy for any indications of wear, damage, or loose components. If the toy becomes damaged, broken, or if parts detach, immediately remove and replace it to prevent potential injury or choking hazards.Optimal Suction Cup Usage: To achieve maximum suction, apply the toy to a clean, smooth, and dry surface. Press down firmly on the suction cup to expel air. Please note that this toy may not be suitable for all floor types, such as certain porous wood surfaces, highly textured tiles, or walls.Suitability & Australian Standards Compliance: As a responsible pet owner, it is crucial to ensure that any toy given to your pet aligns with their individual temperament and chewing behavior. Please verify that the use of this Havenly House tug toy complies with local safety guidelines and regulations for pet products in Australia. This toy is not intended as a substitute for appropriate training or addressing behavioral issues. If you observe any inappropriate chewing behavior that could lead to ingestion of non-food parts, discontinue use immediately.

    Returns, Refunds and Replacements
    In accordance with the Australian Consumer Law (ACL), products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement. At Havenly House, we are dedicated to ensuring all our products meet the highest standards of quality and reliability expected by our valued customers. However, please be aware that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your specific needs and expectations.

    Delivery Timeframe

    While we strive for prompt delivery, please note that we cannot guarantee an exact date of arrival. Our estimated delivery timeframes (excluding weekends and public holidays) are as follows:

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    • For customers in Victoria, approximately 7-10 working days;
    • For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
    • For customers in WA, NT, and TAS, approximately 9-12 working days.

    At Havenly House and Home, we are committed to delivering your orders efficiently and reliably. We work closely with our suppliers and courier partners to ensure every order arrives safely and on time. Your satisfaction is our priority.

    Order Processing and Dispatch

    All products are shipped directly from our suppliers' distribution centres within Australia.

    • Orders are processed within 1 to 2 business days after payment is received.
    • Once dispatched, you will receive a tracking number via email.
    • Each product listing includes the estimated dispatch time frame for that item. While most products dispatch within 1 to 3 business days, made-to-order or bulky items may take longer. If delays occur, we will contact you with an update.
    Estimated Delivery Times

    Delivery timeframes begin once your order has left the warehouse:

    • Metro areas: 3 to 5 business days
    • Regional areas: 5 to 10 business days

    Please note that delivery times may vary depending on your location, courier schedules, and external factors such as weather or public holidays.

    Courier Services

    We work with a range of trusted courier partners to provide safe and cost-effective delivery. Couriers are selected based on your order’s size, weight, and destination to ensure timely and cost-effective delivery. Common partners include Australia Post, Aramex, CouriersPlease, Direct Freight Express, and others.

    While we strive to keep you updated, we cannot guarantee specific delivery dates or times.

    Order Tracking

    Once your order is on its way, we will send you a tracking link via email. You can use this to monitor the progress of your delivery at any time.

    Delivery Conditions
    • Deliveries are made Monday to Friday, typically between 8am and 6pm. We cannot guarantee delivery at a specific time or date.
    • Most deliveries are to the ground floor front door. If your delivery location requires special access, please let us know in advance.
    • Some products may only be delivered within metropolitan areas. This will be stated on the product page where applicable.
    • We do not deliver to PO boxes or parcel lockers.
    Important Delivery Information
    Australia-Wide Shipping

    We ship Australia-wide. However, certain remote postcodes may be undeliverable for some items. If your address is not serviceable, your order may be cancelled and refunded automatically.

    Incomplete or Incorrect Delivery Details

    Please ensure your delivery information is accurate when placing your order. We are not responsible for delays or returned parcels due to incorrect addresses or unclaimed items.

    If your shipping address is incorrect, please contact us immediately. If your order has not yet been processed, we may be able to update the details. If already dispatched, we may need to cancel and reorder your item, which could result in additional charges.

    If a delivery fails due to incorrect address details or remains unclaimed, and the parcel cannot be delivered within a reasonable time, we reserve the right to cancel the order. In such cases, we will refund the purchase price minus applicable shipping and handling fees.

    Missed Deliveries

    If no one is available at the time of delivery, the parcel may be left in a safe place (Authority to Leave) if selected at checkout. Otherwise, it may be taken to a nearby collection point, and a card or email will be provided with instructions. Authorising ATL can speed up delivery and help avoid missed deliveries and rebooking delays.

    Unforeseen Delays

    We do our best to dispatch orders quickly, but delays may occasionally occur due to courier issues, weather events or other factors outside our control. We will keep you informed if your order is affected.

    Missing or Damaged Parcels

    In the rare case your parcel arrives damaged or is missing, please notify us at support@havenlyhouseandhome.com.au within 48 hours of delivery. We will liaise with the supplier and courier to resolve the issue promptly.

    Risk and Title

    Risk and title to the goods passes to you upon delivery to your address or to the Authority to Leave location if selected. Please ensure delivery instructions are clear to avoid delays or misplacement.

    Need Help?

    For any questions or concerns about your delivery, feel free to email us at support@havenlyhouseandhome.com.au. We are here to help.

    Change of Mind Returns

    We accept change of mind return requests within 14 days of receiving your item. To be eligible, items must be in their original, unused condition with all tags and packaging intact.

    Requests submitted after 14 days may not be accepted, and return approval is required prior to shipping any items back.

    Items not eligible for change of mind returns include:

    • Health and safety products
    • Bulk purchases
    • Opened or used products

    Some products with specific SKUs (such as those starting with V28, V40, V63, and V77) may be subject to different return conditions. Please refer to the individual product listing for details.

    To request a return:

    • Email returns@havenlyhouseandhome.com.au within 14 days of receiving your item
    • Include your order number, the reason for return, and clear photos or videos showing the product in its original condition and packaging
    Processing Change of Mind Returns

    If your return request is accepted, we will provide a return shipping label. Refunds for approved change of mind returns will include the item price and original shipping fee, minus a 10% restocking fee and the return postage cost.

    If you cancel your order after dispatch and request Return to Sender (RTS), the item will be processed as a change-of-mind return once received and will be subject to a 10% restocking fee and return postage costs.

    Items returned to sender due to being unclaimed, or due to incorrect or incomplete address details, will be treated as change-of-mind returns and processed accordingly.

    If a return label is not used and the item is returned at the customer's expense, we may not refund any postage costs unless otherwise agreed.

    Cancellation Cut-Off

    Please note that once your order has entered the dispatch processing stage, cancellation may no longer be possible. We encourage you to contact us as soon as possible if you wish to make changes to or cancel an order.

    Refunds

    Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.

    Returns not eligible for refunds (such as those sent back without approval) will not be refunded.

    Natural Product Variations

    Some of our items are handmade or made from natural materials. As a result, slight variations in colour, texture or finish may occur between products or compared to online images. These minor differences are not considered faults and are part of the unique character of the item.

    Damaged or Incorrect Items

    Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, email us at returns@havenlyhouseandhome.com.au within 48 hours of delivery. Be sure to include your order number and clear photos of the issue so we can resolve it promptly.

    Return Address

    Once your return request has been approved, we will provide the correct return address and instructions.

    Contact Us

    For questions about returns, refunds or warranty claims, contact us at: returns@havenlyhouseandhome.com.au

    Australian Consumer Law Notice: Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

    Yellow Interactive Dog Suction Cup Tug Toy - Durable TPR Chew & Treat Dispenser for Teeth Cleaning & Solo Play - Pet

    Yellow Interactive Dog Suction Cup Tug Toy - Durable TPR Chew & Treat Dispenser for Teeth Cleaning & Solo Play

    $60.00 $39.00
    $60.00 $39.00