Contact Us

We’re here to help you create a home you love.

Whether you need help with a product, have a question about your order, or just want to get in touch, our team is ready to support you.

Fill out the form below and we’ll be in touch as soon as possible.

Customer Support

For general enquiries, product questions, or order updates:

support@havenlyhouseandhome.com.au

We’ll get back to you within 1 to 2 business days.

Returns and Exchanges

Need to return an item or received something damaged?

returns@havenlyhouseandhome.com.au

Email us with your order number and photos if needed.

Business and Collaborations

Want to work with us or collaborate?

hello@havenlyhouseandhome.com.au

We’d love to hear from you.

FAQs

View all FAQs

Most orders are delivered within 5 to 10 business days depending on your location. You'll receive a tracking number once your order is shipped.

You’ll receive a tracking link by email once your order has been dispatched. You can follow your parcel’s progress at any time.

Yes. We accept returns within 14 days of delivery for items in original condition. Email returns@havenlyhouseandhome.com.au to get started.

If something arrives damaged or faulty, email us within 48 hours of delivery at returns@havenlyhouseandhome.com.au with your order number and clear photos.

At this time, we offer support by email so we can respond quickly and accurately. Reach us at support@havenlyhouseandhome.com.au

Our team usually replies within 1 to 2 business days. We’re always working to get back to you as soon as possible.