SMS Terms & Conditions
Havenly House & Home
Last updated: 5 October 2026
About our SMS service
These terms apply to the SMS marketing service operated by Havenly House & Home (“we”, “us” and “our”).
If you choose to subscribe, we may send you text messages about product launches, special offers, promotions and reminders about items left in your cart. Messages may be sent automatically through our messaging service providers.
Your choice to subscribe
We will ask for your consent before sending SMS marketing messages. Entering a mobile number for delivery or customer support does not, by itself, subscribe you to SMS marketing.
Subscribing is optional. You can shop with us without joining our SMS service, and you can withdraw your consent at any time.
Please only subscribe using a mobile number you own or are authorised to use.
Message frequency and costs
The number of messages you receive will vary depending on our campaigns and your interactions with our store.
Havenly House & Home does not charge a subscription fee for this service. Your mobile provider’s usual messaging or data charges may apply. Please check your plan for details.
How to unsubscribe
You can leave our SMS marketing list at any time using the unsubscribe link included in each marketing text.
If a message is sent from a number that accepts replies and specifically offers “Reply STOP” as an unsubscribe option, you can use that option instead. Messages displaying a branded sender name may not accept replies, so please use the unsubscribe link in those messages.
We will action your request as soon as practicable and within five working days. After your request has been processed, we will not send further SMS marketing unless you subscribe again.
Our unsubscribe links will remain available for at least 30 days after the message is sent. We will not charge an unsubscribe fee or require you to sign in, create an account or provide additional personal information to use the unsubscribe link. Your mobile provider’s usual charges may apply.
If you have difficulty unsubscribing, please contact admin@havenlyhouseandhome.com.au for assistance.
Keeping your mobile number up to date
Please unsubscribe your old number if you stop using it. If you would like to receive messages on a new number, subscribe again using that number.
If you receive our marketing messages but did not subscribe, use the unsubscribe link or contact us so we can help.
Message delivery
Delivery depends on mobile network coverage, your device and the availability of messaging services. Messages may occasionally be delayed or fail to arrive.
Nothing in these terms removes or limits any rights or remedies that cannot lawfully be excluded.
Your privacy
For information about how we collect, use and protect personal information, including your mobile number and marketing preferences, please read our Privacy Policy.
Changes to these terms
We may update these terms as our SMS service changes. The latest version will appear on this page with its update date.
An update to these terms does not create new marketing consent or override an earlier unsubscribe request. Where a change requires fresh consent, we will obtain it before sending the affected marketing messages.
Contact us
For questions about our SMS service or help with your subscription, contact:
Havenly House & Home
Email: admin@havenlyhouseandhome.com.au
Website: havenlyhouseandhome.com.au