We’re an Australian owned and operated online store. Our digital first approach lets us serve customers all over Australia with convenience, affordability and style.

Not at the moment. We are an exclusively online business, which allows us to keep our prices competitive and offer a larger variety of products than most physical stores.

Yes. Havenly House & Home digital gift cards make the perfect present for housewarmings, weddings, birthdays or just because. You can purchase them directly from our website.

Orders typically arrive within 5 to 10 business days depending on your location. Larger or regional deliveries may take slightly longer. We’ll provide a tracking link once your order is shipped.

Absolutely. Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking number so you can follow your order every step of the way.

At this time, we only ship within Australia. We’re focused on delivering exceptional service and fast delivery times to our Australian customers.

Shipping costs are calculated at checkout based on your location, the size of your order and the weight of the items. Many of our products offer free shipping, which will be clearly noted on the product page.

To initiate a return, email us at returns@havenlyhouseandhome.com.au with your order number and reason for return. We’ll guide you through the process and send return instructions.

We do our best to ensure your items arrive in perfect condition. If your item is damaged or defective, please contact us within 48 hours of receiving your order and include clear photos. We’ll work quickly to resolve the issue, whether that means a replacement, refund or store credit.

Warranties generally cover faults in materials or workmanship under normal use. They do not cover damage caused by misuse, incorrect assembly, wear and tear, or accidents.

To start a warranty claim, email us at support@havenlyhouseandhome.com.au with your order number, a description of the issue and clear photos. We’ll review your claim and work with the supplier to organise a resolution, which may include a replacement, repair or refund.

Yes. We use industry SSL encryption to protect all transactions. Your payment information is never stored on our servers.

Currently, we do not offer customised items. However, we're constantly expanding our collection, so keep an eye out or contact us if you're after something specific.

If something you love is sold out, you can sign up for a restock notification on the product page or email us directly and we’ll let you know when it's back.

We currently offer email based support only. This helps us keep track of your enquiries and respond with accurate information faster.

We love working with influencers, stylists and designers. If you’re interested in a collaboration, email us at hello@havenlyhouseandhome.com.au with your proposal.

If you’re a brand, manufacturer or wholesaler interested in partnering with us, we’d love to hear from you. Please email hello@havenlyhouseandhome.com.au with your catalogue, pricing and any relevant information, and our team will be in touch if there’s a fit.