Privacy Policy

Last updated: 12 May 2025

Havenly House and Home is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) in relation to your personal information. We also comply with NSW Fair Trading obligations regarding the handling of personal data.

This Privacy Policy describes how Havenly House and Home ("we", "us", or "our") collects, uses and discloses your personal information when you visit or make a purchase from havenlyhouseandhome.com.au (the "Site"), or otherwise engage with our services (collectively, the "Services").

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, operational needs or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources to provide our Services and improve your experience. This may include:

Information You Provide Directly

  • Name, email, phone number, shipping and billing address

  • Order details

  • Account login credentials

  • Loyalty points, product reviews, gift card usage

  • Messages sent through our support channels

If you apply for a role with us, we may collect details such as your resume, qualifications, employment history, and references. If you are a supplier or service provider, we may collect your business name, contact details, ABN, and payment information.

Information Collected Automatically (Usage Data)

  • Device and browser type

  • IP address and geolocation

  • Site usage activity (pages viewed, items added to cart)

  • Interaction with emails and advertisements

  • Cookies and other tracking technologies

We use tracking pixels and advertising tools (such as Google Analytics and Meta Ads) to measure performance and deliver relevant ads. You can manage your preferences via browser settings or opt-out tools provided by Google and Meta.

Information from Third Parties

We may also collect your personal information from:

  • Shopify (our website platform)

  • Payment processors (for billing and transactions)

  • Analytics and advertising partners

  • Fulfilment and shipping providers

How We Use Your Personal Information

We use your personal information to:

1. Provide Products and Services

  • Process orders and payments

  • Arrange shipping and returns

  • Maintain and secure your account

  • Communicate order updates and support messages

2. Marketing and Advertising

  • Send promotional offers or updates via email, SMS or post

  • Customise your browsing and shopping experience

  • Show ads on our Site and third-party platforms

3. Security and Fraud Prevention

  • Detect and prevent fraud, identity theft or unauthorised transactions

  • Verify identity or request documentation for suspicious orders

  • Place orders on hold or cancel them where fraud is suspected

  • Maintain account security and system integrity

  • Handle your data securely using encryption and PCI-compliant payment gateways

4. Customer Support and Improvements

  • Respond to enquiries and requests

  • Analyse usage and improve the Services

SMS and Mobile Messaging

When you opt in to receive SMS messages from Havenly House and Home, we collect your mobile phone number for the purpose of sending you relevant marketing content, cart reminders, and order updates. This information is used solely for our internal marketing and communications and is not shared or sold to unaffiliated third parties.

Our website uses cookies to help keep track of items placed into your shopping cart, including when a cart is abandoned. This data allows us to determine the best time to send a cart reminder message via SMS, if you have opted in to receive such messages.

The above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We do not currently use location tracking or location-based services in our SMS communications. If this changes in the future, we will update this policy to reflect how location data is collected and used.

Cookies

We use Cookies to personalise and enhance your experience. These help us:

  • Recognise repeat visitors

  • Store preferences

  • Run analytics

  • Serve relevant ads

You can manage cookies in your browser settings. Learn more about cookies used by Shopify here:
https://www.shopify.com/legal/cookies

How We Share Your Information

We may share your personal information with:

  • Vendors and service providers (e.g. fulfilment partners, payment processors, analytics platforms)

  • Business and marketing partners who help deliver our promotions

  • Legal or regulatory bodies where required

  • Affiliates or corporate entities within our group

  • Third parties at your direction or consent

We do not sell or share your sensitive personal information without consent.

Third Party Websites and Links

Our Site may contain links to other websites. We are not responsible for the privacy or content of external sites. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from children under 16. If you believe your child has provided us with personal information, please contact us to request deletion.

Security and Data Retention

We take appropriate measures to protect your information, but no system is completely secure. Avoid sending sensitive data via unsecured channels.

We use industry-standard encryption (such as SSL), secure hosting, password protection, and secure payment gateways to protect your data. Sensitive data is only shared over encrypted connections and processed via PCI-compliant providers.

We retain your information only as long as necessary to:

  • Provide Services

  • Fulfil legal and regulatory requirements

  • Resolve disputes and enforce policies

International Users

We may store and process your information outside of Australia, including in countries such as the United States, Canada, and others where our service providers operate. We use lawful mechanisms such as Standard Contractual Clauses to protect your data during transfer.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Delete your information

  • Request a copy (data portability)

  • Restrict or object to processing

  • Withdraw consent where applicable

  • Appeal a denied request

  • Manage communication preferences via unsubscribe links

You can exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we handle your data, please contact us directly. You may also have the right to file a complaint with your local data protection authority.

Contact Us

For questions, concerns, or to exercise your rights under this Privacy Policy, contact us at:
support@havenlyhouseandhome.com.au
(You may also use admin@havenlyhouseandhome.com.au if needed for privacy-specific enquiries)