Havenly House & Home
Palermo Contour 20cm Encased Coil Single Mattress CertiPUR-US Certified Foam
The Palermo Contour 20cm Mattress offers a luxurious sleep experience with its innovative design and high-quality materials. The soft quilted cover, combined with CertiPUR-US certified foam, adapts to your body's contours, ensuring optimal weight distribution and pressure relief. This thoughtful construction promotes a more restful and comfortable sleep by minimizing discomfort and reducing strain on pressure points.
At the core of this mattress are independently encased coils, which play a crucial role in eliminating motion transfer. This feature is particularly beneficial for couples, as it prevents disturbances caused by a partner's movements during the night. The result is an uninterrupted and more peaceful sleep experience for both individuals.
To enhance comfort and overall quality, the Palermo Contour 20cm Mattress incorporates additional layers of foam quilted at both the top and bottom. This clever design element creates a plush, embracing feel that masks the presence of the coils beneath, offering a seamless transition between the supportive core and the soft exterior.
Specifications:
About CertiPUR-US®:
CertiPUR-US® is a rigorous certification program administered by a non-profit organization, ensuring that the foam used in this Palermo Contour mattress meets strict standards for content, emissions, and durability.
CertiPUR-US certified foams are:
✓ Manufactured without ozone depleters, safeguarding the environment
✓ Produced without PBDEs, TDCPP or TCEP ("Tris") flame retardants, enhancing safety
✓ Created without mercury, lead, and other heavy metals, ensuring a non-toxic sleep surface
✓ Made without formaldehyde, reducing potential health risks
✓ Manufactured without phthalates regulated by the Consumer Product Safety Commission
✓ Low VOC (Volatile Organic Compound) emissions for superior indoor air quality (less than 0.5 parts per million), promoting a healthier sleep environment
Attributes:
Note:
COM (change of mind) Return Policy:
To be eligible for a return, the product must remain unopened and in brand new condition. The customer is responsible for organizing the return. Upon receipt and verification of the product's condition, a refund will be issued for the item value, less a 15% restocking fee (excluding initial shipping costs). In cases where delivery failure occurs due to customer error, an additional return charge equal to the initial shipping cost will be deducted from the refund. For health and safety reasons, we cannot accept returns on personal use items.
Palermo Contour 20cm Encased Coil Single Mattress CertiPUR-US Certified Foam
Estimated delivery between 20 June and 26 June.
The Palermo Contour 20cm Mattress offers a luxurious sleep experience with its innovative design and high-quality materials. The soft quilted cover, combined with CertiPUR-US certified foam, adapts to your body's contours, ensuring optimal weight distribution and pressure relief. This thoughtful construction promotes a more restful and comfortable sleep by minimizing discomfort and reducing strain on pressure points.
At the core of this mattress are independently encased coils, which play a crucial role in eliminating motion transfer. This feature is particularly beneficial for couples, as it prevents disturbances caused by a partner's movements during the night. The result is an uninterrupted and more peaceful sleep experience for both individuals.
To enhance comfort and overall quality, the Palermo Contour 20cm Mattress incorporates additional layers of foam quilted at both the top and bottom. This clever design element creates a plush, embracing feel that masks the presence of the coils beneath, offering a seamless transition between the supportive core and the soft exterior.
Specifications:
About CertiPUR-US®:
CertiPUR-US® is a rigorous certification program administered by a non-profit organization, ensuring that the foam used in this Palermo Contour mattress meets strict standards for content, emissions, and durability.
CertiPUR-US certified foams are:
✓ Manufactured without ozone depleters, safeguarding the environment
✓ Produced without PBDEs, TDCPP or TCEP ("Tris") flame retardants, enhancing safety
✓ Created without mercury, lead, and other heavy metals, ensuring a non-toxic sleep surface
✓ Made without formaldehyde, reducing potential health risks
✓ Manufactured without phthalates regulated by the Consumer Product Safety Commission
✓ Low VOC (Volatile Organic Compound) emissions for superior indoor air quality (less than 0.5 parts per million), promoting a healthier sleep environment
Attributes:
Note:
COM (change of mind) Return Policy:
To be eligible for a return, the product must remain unopened and in brand new condition. The customer is responsible for organizing the return. Upon receipt and verification of the product's condition, a refund will be issued for the item value, less a 15% restocking fee (excluding initial shipping costs). In cases where delivery failure occurs due to customer error, an additional return charge equal to the initial shipping cost will be deducted from the refund. For health and safety reasons, we cannot accept returns on personal use items.
Order Processing and Shipping Timeframes
All products ordered through Havenly House & Home are shipped directly from our suppliers’ distribution centres in Australia. Once payment is received, orders are processed within 1-2 business days before dispatch.
Estimated Delivery Times
After dispatch, estimated delivery times vary based on the destination:
Metro Areas: 3-5 business days
Regional Areas: 5-10 business days
Please note that these timeframes begin once your order has left the warehouse. Delivery times may vary based on location and external factors such as weather or courier delays.
Courier Services
We partner with trusted couriers to ensure efficient, cost-effective delivery. While we aim to keep you informed of any updates, we cannot guarantee delivery on specific dates or times due to courier schedules and other logistical factors.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email, allowing you to monitor the delivery progress.
Important Information on Deliveries
Incomplete or Incorrect Delivery Information: Please ensure all delivery details are accurate at checkout. We cannot be responsible for delays or returned items due to incorrect addresses or unclaimed packages.
Unforeseen Circumstances: In the event of unexpected delays, we will make every effort to communicate updates promptly.
Change of Mind Returns
We accept change of mind return requests within 14 days of receiving your item. Items must be in their original, unused condition, with tags and packaging intact. Please note:
Items not eligible for change of mind returns: Health and safety products, bulk purchases, and opened products.
Some items with specific product SKUs (e.g., starting with V28, V40, V63, and V77) may have different policies. Check the specific listing for these details.
To submit a change of mind return request:
Contact us at returns@havenlyhouseandhome.com.au within 14 days of receiving your item.
Include images or videos showing the product in its original packaging, along with the reason for return.
Processing Change of Mind Returns
If accepted, we’ll provide a return label and process a refund for the item price and original shipping fee, minus a 10% restocking fee and return postage.
For unclaimed items returned due to incomplete or incorrect delivery information, we will process them as change of mind returns with a restocking fee.
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days. Please allow time for your bank or card provider to process the transaction.
For returns not eligible for refunds, such as items returned without prior approval, we will not provide a refund.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately at returns@havenlyhouseandhome.com.au if you receive a defective, damaged, or incorrect item so we can address the issue promptly.
All products sold by Havenly House & Home come with a 12-month warranty unless otherwise specified on the product listing. This warranty covers manufacturing faults or damages, not issues arising from improper assembly, misuse, or normal wear and tear.
To make a warranty claim:
Contact us at returns@havenlyhouseandhome.com.au with your order ID, a brief description of the issue, and images or videos showing the defect or missing parts.
We will assess the claim and may arrange for missing parts, a replacement product, a partial/full credit, or a refund, based on availability and the nature of the issue.
Please retain any faulty items until we finalise the warranty claim, as we may require the item for inspection.
