Havenly House & Home
Black Pull-Out Kitchen Drawer Organizer – Soft-Close, 53x25x7cm Compact Storage Solution
Disclaimer: No Change of Mind Returns
We regret to inform our valued customers that we do not accept returns or exchanges for items purchased due to a change of mind. This policy applies to all products, including our popular kitchen drawer organizers. We kindly request that you carefully consider your purchase and ensure that the product you select, such as our 53x25x7cm kitchen drawer organizer, meets your specific requirements before completing the transaction. If you have any inquiries about a product's specifications, dimensions, or suitability for your kitchen drawer, we strongly encourage you to reach out to our dedicated customer service team prior to making your purchase. Their expertise can help you make an informed decision, ensuring that you select the ideal kitchen drawer organizer for your needs. We sincerely appreciate your understanding and cooperation in adhering to this policy.
Delivery Timeframe
Please be advised that while we strive to deliver your items, including kitchen drawer organizers, as promptly as possible, we cannot guarantee an exact date of arrival. Our delivery timeframes, which exclude weekends and public holidays, are estimated as follows:
We understand that receiving your kitchen drawer organizer in a timely manner is important to you. Rest assured that we make every effort to process and dispatch your order efficiently. However, please note that various factors, such as distance, local postal services, and unforeseen circumstances, can influence delivery times. We kindly ask for your patience and understanding regarding these estimated timeframes.
To ensure a smooth delivery process, please verify that your shipping address is correct and complete when placing your order for a kitchen drawer organizer. If you have any concerns about the delivery of your item or need to make changes to your order, we recommend contacting our customer service team as soon as possible.
We value your business and strive to provide you with the best possible shopping experience. By offering these delivery estimates, we aim to help you plan accordingly for the arrival of your kitchen drawer organizer. Should you have any questions about our delivery process or need further clarification on the expected arrival of your 53x25x7cm kitchen drawer organizer, please don't hesitate to reach out to our customer support team. They are always ready to assist you and provide the most up-to-date information regarding your order.
Black Pull-Out Kitchen Drawer Organizer – Soft-Close, 53x25x7cm Compact Storage Solution
Estimated delivery between 15 August and 21 August.
Disclaimer: No Change of Mind Returns
We regret to inform our valued customers that we do not accept returns or exchanges for items purchased due to a change of mind. This policy applies to all products, including our popular kitchen drawer organizers. We kindly request that you carefully consider your purchase and ensure that the product you select, such as our 53x25x7cm kitchen drawer organizer, meets your specific requirements before completing the transaction. If you have any inquiries about a product's specifications, dimensions, or suitability for your kitchen drawer, we strongly encourage you to reach out to our dedicated customer service team prior to making your purchase. Their expertise can help you make an informed decision, ensuring that you select the ideal kitchen drawer organizer for your needs. We sincerely appreciate your understanding and cooperation in adhering to this policy.
Delivery Timeframe
Please be advised that while we strive to deliver your items, including kitchen drawer organizers, as promptly as possible, we cannot guarantee an exact date of arrival. Our delivery timeframes, which exclude weekends and public holidays, are estimated as follows:
We understand that receiving your kitchen drawer organizer in a timely manner is important to you. Rest assured that we make every effort to process and dispatch your order efficiently. However, please note that various factors, such as distance, local postal services, and unforeseen circumstances, can influence delivery times. We kindly ask for your patience and understanding regarding these estimated timeframes.
To ensure a smooth delivery process, please verify that your shipping address is correct and complete when placing your order for a kitchen drawer organizer. If you have any concerns about the delivery of your item or need to make changes to your order, we recommend contacting our customer service team as soon as possible.
We value your business and strive to provide you with the best possible shopping experience. By offering these delivery estimates, we aim to help you plan accordingly for the arrival of your kitchen drawer organizer. Should you have any questions about our delivery process or need further clarification on the expected arrival of your 53x25x7cm kitchen drawer organizer, please don't hesitate to reach out to our customer support team. They are always ready to assist you and provide the most up-to-date information regarding your order.
Order Processing and Shipping Timeframes
All products ordered through Havenly House & Home are shipped directly from our suppliers’ distribution centres in Australia. Once payment is received, orders are processed within 1-2 business days before dispatch.
Estimated Delivery Times
After dispatch, estimated delivery times vary based on the destination:
Metro Areas: 3-5 business days
Regional Areas: 5-10 business days
Please note that these timeframes begin once your order has left the warehouse. Delivery times may vary based on location and external factors such as weather or courier delays.
Courier Services
We partner with trusted couriers to ensure efficient, cost-effective delivery. While we aim to keep you informed of any updates, we cannot guarantee delivery on specific dates or times due to courier schedules and other logistical factors.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email, allowing you to monitor the delivery progress.
Important Information on Deliveries
Incomplete or Incorrect Delivery Information: Please ensure all delivery details are accurate at checkout. We cannot be responsible for delays or returned items due to incorrect addresses or unclaimed packages.
Unforeseen Circumstances: In the event of unexpected delays, we will make every effort to communicate updates promptly.
Change of Mind Returns
We accept change of mind return requests within 14 days of receiving your item. Items must be in their original, unused condition, with tags and packaging intact. Please note:
Items not eligible for change of mind returns: Health and safety products, bulk purchases, and opened products.
Some items with specific product SKUs (e.g., starting with V28, V40, V63, and V77) may have different policies. Check the specific listing for these details.
To submit a change of mind return request:
Contact us at returns@havenlyhouseandhome.com.au within 14 days of receiving your item.
Include images or videos showing the product in its original packaging, along with the reason for return.
Processing Change of Mind Returns
If accepted, we’ll provide a return label and process a refund for the item price and original shipping fee, minus a 10% restocking fee and return postage.
For unclaimed items returned due to incomplete or incorrect delivery information, we will process them as change of mind returns with a restocking fee.
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days. Please allow time for your bank or card provider to process the transaction.
For returns not eligible for refunds, such as items returned without prior approval, we will not provide a refund.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately at returns@havenlyhouseandhome.com.au if you receive a defective, damaged, or incorrect item so we can address the issue promptly.
All products sold by Havenly House & Home come with a 12-month warranty unless otherwise specified on the product listing. This warranty covers manufacturing faults or damages, not issues arising from improper assembly, misuse, or normal wear and tear.
To make a warranty claim:
Contact us at returns@havenlyhouseandhome.com.au with your order ID, a brief description of the issue, and images or videos showing the defect or missing parts.
We will assess the claim and may arrange for missing parts, a replacement product, a partial/full credit, or a refund, based on availability and the nature of the issue.
Please retain any faulty items until we finalise the warranty claim, as we may require the item for inspection.
