Palermo Contour 20cm Encased Coil Double Mattress CertiPUR-US Certified Foam

$874.95 $462.00

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Estimated delivery between 13 October and 17 October.

The Palermo Contour 20cm Mattress offers a luxurious sleeping experience with its innovative design and high-quality materials. The soft quilted cover, combined with CertiPUR-US certified foam, adapts to your body's contours, ensuring optimal weight distribution and pressure relief throughout the night. This thoughtful construction promotes proper spinal alignment and reduces discomfort, allowing for a more restful sleep.

At the core of this mattress are independently encased coils, measuring 7.5 inches and crafted from 14-gauge steel. These coils work in harmony to minimize motion transfer, making it an excellent choice for couples or light sleepers. By isolating movement, you can enjoy an uninterrupted night's sleep, even if your partner shifts position.

To enhance comfort and durability, the Palermo Contour mattress features additional layers of foam quilted into both the top and bottom surfaces. This clever design not only provides a plush, embracing feel but also serves to mask any sensation of the underlying coil system, resulting in a seamless and comfortable sleep surface.

Specifications:

  • Luxurious quilted foam layers on both top and bottom surfaces for enhanced comfort and coil concealment
  • 7.5" 14 gauge independently encased coils for superior body contouring and pressure point relief
  • CertiPUR-US certified foam with low VOC emissions (less than 0.5 PPM) for improved indoor air quality
  • The Palermo Contour 8" Mattress utilizes CertiPUR-US certified foam for peace of mind
  • Australian DOUBLE Size Mattress Dimensions: 137 x 187 cm (approximate)
  • Total Mattress Height: 20 cm (approximate)

    • About CertiPUR-US®:

    CertiPUR-US® is a rigorous certification program administered by a non-profit organization, ensuring that the foam used in this Palermo Contour mattress meets strict standards for content, emissions, and durability.

    CertiPUR-US certified foams are:

    ✓ Manufactured without ozone depleters, safeguarding the environment

    ✓ Free from PBDEs, TDCPP, and TCEP ("Tris") flame retardants, prioritizing your safety

    ✓ Produced without mercury, lead, or other harmful heavy metals

    ✓ Made without formaldehyde, ensuring a healthier sleep environment

    ✓ Free from phthalates regulated by the Consumer Product Safety Commission

    ✓ Low in VOC (Volatile Organic Compound) emissions, contributing to better indoor air quality (less than 0.5 parts per million)

    The Palermo Contour mattress with CertiPUR-US certified foam offers a perfect balance of comfort, support, and peace of mind. Its thoughtful design and high-quality materials ensure a restful night's sleep while prioritizing your health and the environment.

    Attributes:

  • Size: Double
  • Colour: White

    • V63-818743

    Note:
    COM (change of mind) Return Policy:
    The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.

    At Havenly House and Home, we are committed to delivering your orders efficiently and reliably. We work closely with our suppliers and courier partners to ensure every order arrives safely and on time. Your satisfaction is our priority.

    Order Processing and Dispatch

    All products are shipped directly from our suppliers' distribution centres within Australia.

    • Orders are processed within 1 to 2 business days after payment is received.
    • Once dispatched, you will receive a tracking number via email.
    • Each product listing includes the estimated dispatch time frame for that item. While most products dispatch within 1 to 3 business days, made-to-order or bulky items may take longer. If delays occur, we will contact you with an update.
    Estimated Delivery Times

    Delivery timeframes begin once your order has left the warehouse:

    • Metro areas: 3 to 5 business days
    • Regional areas: 5 to 10 business days

    Please note that delivery times may vary depending on your location, courier schedules, and external factors such as weather or public holidays.

    Courier Services

    We work with a range of trusted courier partners to provide safe and cost-effective delivery. Couriers are selected based on your order’s size, weight, and destination to ensure timely and cost-effective delivery. Common partners include Australia Post, Aramex, CouriersPlease, Direct Freight Express, and others.

    While we strive to keep you updated, we cannot guarantee specific delivery dates or times.

    Order Tracking

    Once your order is on its way, we will send you a tracking link via email. You can use this to monitor the progress of your delivery at any time.

    Delivery Conditions
    • Deliveries are made Monday to Friday, typically between 8am and 6pm. We cannot guarantee delivery at a specific time or date.
    • Most deliveries are to the ground floor front door. If your delivery location requires special access, please let us know in advance.
    • Some products may only be delivered within metropolitan areas. This will be stated on the product page where applicable.
    • We do not deliver to PO boxes or parcel lockers.
    Important Delivery Information
    Australia-Wide Shipping

    We ship Australia-wide. However, certain remote postcodes may be undeliverable for some items. If your address is not serviceable, your order may be cancelled and refunded automatically.

    Incomplete or Incorrect Delivery Details

    Please ensure your delivery information is accurate when placing your order. We are not responsible for delays or returned parcels due to incorrect addresses or unclaimed items.

    If your shipping address is incorrect, please contact us immediately. If your order has not yet been processed, we may be able to update the details. If already dispatched, we may need to cancel and reorder your item, which could result in additional charges.

    If a delivery fails due to incorrect address details or remains unclaimed, and the parcel cannot be delivered within a reasonable time, we reserve the right to cancel the order. In such cases, we will refund the purchase price minus applicable shipping and handling fees.

    Missed Deliveries

    If no one is available at the time of delivery, the parcel may be left in a safe place (Authority to Leave) if selected at checkout. Otherwise, it may be taken to a nearby collection point, and a card or email will be provided with instructions. Authorising ATL can speed up delivery and help avoid missed deliveries and rebooking delays.

    Unforeseen Delays

    We do our best to dispatch orders quickly, but delays may occasionally occur due to courier issues, weather events or other factors outside our control. We will keep you informed if your order is affected.

    Missing or Damaged Parcels

    In the rare case your parcel arrives damaged or is missing, please notify us at support@havenlyhouseandhome.com.au within 48 hours of delivery. We will liaise with the supplier and courier to resolve the issue promptly.

    Risk and Title

    Risk and title to the goods passes to you upon delivery to your address or to the Authority to Leave location if selected. Please ensure delivery instructions are clear to avoid delays or misplacement.

    Need Help?

    For any questions or concerns about your delivery, feel free to email us at support@havenlyhouseandhome.com.au. We are here to help.

    Change of Mind Returns

    We accept change of mind return requests within 14 days of receiving your item. To be eligible, items must be in their original, unused condition with all tags and packaging intact.

    Requests submitted after 14 days may not be accepted, and return approval is required prior to shipping any items back.

    Items not eligible for change of mind returns include:

    • Health and safety products
    • Bulk purchases
    • Opened or used products

    Some products with specific SKUs (such as those starting with V28, V40, V63, and V77) may be subject to different return conditions. Please refer to the individual product listing for details.

    To request a return:

    • Email returns@havenlyhouseandhome.com.au within 14 days of receiving your item
    • Include your order number, the reason for return, and clear photos or videos showing the product in its original condition and packaging
    Processing Change of Mind Returns

    If your return request is accepted, we will provide a return shipping label. Refunds for approved change of mind returns will include the item price and original shipping fee, minus a 10% restocking fee and the return postage cost.

    If you cancel your order after dispatch and request Return to Sender (RTS), the item will be processed as a change-of-mind return once received and will be subject to a 10% restocking fee and return postage costs.

    Items returned to sender due to being unclaimed, or due to incorrect or incomplete address details, will be treated as change-of-mind returns and processed accordingly.

    If a return label is not used and the item is returned at the customer's expense, we may not refund any postage costs unless otherwise agreed.

    Cancellation Cut-Off

    Please note that once your order has entered the dispatch processing stage, cancellation may no longer be possible. We encourage you to contact us as soon as possible if you wish to make changes to or cancel an order.

    Refunds

    Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.

    Returns not eligible for refunds (such as those sent back without approval) will not be refunded.

    Natural Product Variations

    Some of our items are handmade or made from natural materials. As a result, slight variations in colour, texture or finish may occur between products or compared to online images. These minor differences are not considered faults and are part of the unique character of the item.

    Damaged or Incorrect Items

    Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, email us at returns@havenlyhouseandhome.com.au within 48 hours of delivery. Be sure to include your order number and clear photos of the issue so we can resolve it promptly.

    Return Address

    Once your return request has been approved, we will provide the correct return address and instructions.

    Contact Us

    For questions about returns, refunds or warranty claims, contact us at: returns@havenlyhouseandhome.com.au

    Australian Consumer Law Notice: Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

    Palermo Contour 20cm Encased Coil Double Mattress CertiPUR-US Certified Foam - Furniture > Mattresses

    Palermo Contour 20cm Encased Coil Double Mattress CertiPUR-US Certified Foam

    $874.95 $462.00
    $874.95 $462.00