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Havenly House & Home
Palermo Queen 25cm Gel Memory Foam Mattress - Dual-Layered - CertiPUR-US Certified
Experience the ultimate in sleep comfort with the Palermo mattress, featuring innovative dual layers designed to provide an exceptional sleeping experience. Our cutting-edge double-layered design seamlessly combines plush comfort and robust firmness in a durable mattress, ensuring you enjoy a superior night's rest.
Revolutionary Design, Unparalleled Comfort
The Palermo mattress boasts a sophisticated design that incorporates layers for both comfort and support within its 25-centimetre thick profile. The top layer consists of a 4.3-centimetre thick premium memory foam, which adapts to your body's unique contours, providing personalized comfort. Our proprietary Palermo design utilizes an advanced cell-type structure that prevents permanent body impressions, maintaining the mattress's integrity over time.
Beneath the memory foam lies a substantial 21-centimetre foundation of high-density support foam. This combination delivers excellent pressure relief while maintaining a medium-firm feel, catering to a wide range of sleep preferences. The support foam's strength and durability are backed by the prestigious CertiPUR-US seal of approval, ensuring safety and performance standards are met.
Engineered for Year-Round Comfort
The Palermo mattress goes beyond providing a perfectly contoured sleeping surface. Our specially engineered memory foam incorporates advanced temperature regulation and breathability features. The innovative design includes heat-capturing gel that effectively dissipates body heat, preventing uncomfortable warmth during hot seasons.
Enhancing the mattress's climate control capabilities is the revolutionary OEKO-100 compliant blend fabric cover. This cover creates an air layer that promotes breathability while simultaneously reducing moisture, ensuring a dry and comfortable sleep environment throughout the night.
Specifications:
About CertiPUR-US®:
CertiPUR-US® is a certification program administered by a not-for-profit organization. This certification ensures that the Palermo mattress meets rigorous standards for content, emissions, and durability.
CertiPUR-US certified foams are:
✓ Made without ozone depleters
✓ Made without PBDEs, TDCPP or TCEP ("Tris") flame retardants
✓ Made without mercury, lead, and other heavy metals
✓ Made without formaldehyde
✓ Made without phthalates regulated by the Consumer Product Safety Commission
✓ Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
Attributes:
Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
We use cookies and similar technologies to provide the best experience on our website.
Palermo Queen 25cm Gel Memory Foam Mattress - Dual-Layered - CertiPUR-US Certified
Estimated delivery between 09 September and 15 September.
Experience the ultimate in sleep comfort with the Palermo mattress, featuring innovative dual layers designed to provide an exceptional sleeping experience. Our cutting-edge double-layered design seamlessly combines plush comfort and robust firmness in a durable mattress, ensuring you enjoy a superior night's rest.
Revolutionary Design, Unparalleled Comfort
The Palermo mattress boasts a sophisticated design that incorporates layers for both comfort and support within its 25-centimetre thick profile. The top layer consists of a 4.3-centimetre thick premium memory foam, which adapts to your body's unique contours, providing personalized comfort. Our proprietary Palermo design utilizes an advanced cell-type structure that prevents permanent body impressions, maintaining the mattress's integrity over time.
Beneath the memory foam lies a substantial 21-centimetre foundation of high-density support foam. This combination delivers excellent pressure relief while maintaining a medium-firm feel, catering to a wide range of sleep preferences. The support foam's strength and durability are backed by the prestigious CertiPUR-US seal of approval, ensuring safety and performance standards are met.
Engineered for Year-Round Comfort
The Palermo mattress goes beyond providing a perfectly contoured sleeping surface. Our specially engineered memory foam incorporates advanced temperature regulation and breathability features. The innovative design includes heat-capturing gel that effectively dissipates body heat, preventing uncomfortable warmth during hot seasons.
Enhancing the mattress's climate control capabilities is the revolutionary OEKO-100 compliant blend fabric cover. This cover creates an air layer that promotes breathability while simultaneously reducing moisture, ensuring a dry and comfortable sleep environment throughout the night.
Specifications:
About CertiPUR-US®:
CertiPUR-US® is a certification program administered by a not-for-profit organization. This certification ensures that the Palermo mattress meets rigorous standards for content, emissions, and durability.
CertiPUR-US certified foams are:
✓ Made without ozone depleters
✓ Made without PBDEs, TDCPP or TCEP ("Tris") flame retardants
✓ Made without mercury, lead, and other heavy metals
✓ Made without formaldehyde
✓ Made without phthalates regulated by the Consumer Product Safety Commission
✓ Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
Attributes:
Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
Order Processing and Shipping Timeframes
All products ordered through Havenly House & Home are shipped directly from our suppliers’ distribution centres in Australia. Once payment is received, orders are processed within 1-2 business days before dispatch.
Estimated Delivery Times
After dispatch, estimated delivery times vary based on the destination:
Metro Areas: 3-5 business days
Regional Areas: 5-10 business days
Please note that these timeframes begin once your order has left the warehouse. Delivery times may vary based on location and external factors such as weather or courier delays.
Courier Services
We partner with trusted couriers to ensure efficient, cost-effective delivery. While we aim to keep you informed of any updates, we cannot guarantee delivery on specific dates or times due to courier schedules and other logistical factors.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email, allowing you to monitor the delivery progress.
Important Information on Deliveries
Incomplete or Incorrect Delivery Information: Please ensure all delivery details are accurate at checkout. We cannot be responsible for delays or returned items due to incorrect addresses or unclaimed packages.
Unforeseen Circumstances: In the event of unexpected delays, we will make every effort to communicate updates promptly.
Change of Mind Returns
We accept change of mind return requests within 14 days of receiving your item. Items must be in their original, unused condition, with tags and packaging intact. Please note:
Items not eligible for change of mind returns: Health and safety products, bulk purchases, and opened products.
Some items with specific product SKUs (e.g., starting with V28, V40, V63, and V77) may have different policies. Check the specific listing for these details.
To submit a change of mind return request:
Contact us at returns@havenlyhouseandhome.com.au within 14 days of receiving your item.
Include images or videos showing the product in its original packaging, along with the reason for return.
Processing Change of Mind Returns
If accepted, we’ll provide a return label and process a refund for the item price and original shipping fee, minus a 10% restocking fee and return postage.
For unclaimed items returned due to incomplete or incorrect delivery information, we will process them as change of mind returns with a restocking fee.
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days. Please allow time for your bank or card provider to process the transaction.
For returns not eligible for refunds, such as items returned without prior approval, we will not provide a refund.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately at returns@havenlyhouseandhome.com.au if you receive a defective, damaged, or incorrect item so we can address the issue promptly.
All products sold by Havenly House & Home come with a 12-month warranty unless otherwise specified on the product listing. This warranty covers manufacturing faults or damages, not issues arising from improper assembly, misuse, or normal wear and tear.
To make a warranty claim:
Contact us at returns@havenlyhouseandhome.com.au with your order ID, a brief description of the issue, and images or videos showing the defect or missing parts.
We will assess the claim and may arrange for missing parts, a replacement product, a partial/full credit, or a refund, based on availability and the nature of the issue.
Please retain any faulty items until we finalise the warranty claim, as we may require the item for inspection.
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About Havenly House & Home
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au