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Havenly House & Home
Imperial Slendour Plush Mattress 30cm Premium Top 7 Zones Pocket Spring - Queen
Product Description
Experience the pinnacle of comfort and support with our premium queen-sized mattress, designed to revolutionize your sleep experience. This luxurious mattress combines cutting-edge technology with superior materials to ensure a restful night's sleep. Featuring a unique combination of pocket springs and memory foam, this mattress offers unparalleled support and pressure relief.
The mattress is engineered with a multi-layered construction for optimal comfort. At its core, seven-zone pocket springs provide targeted support to different areas of your body, promoting proper spinal alignment and reducing motion transfer. This is complemented by layers of high-density foam and Certipur-US certified foam, ensuring durability and longevity.
The top layers feature 2 cm of gel-infused memory foam and convoluted foam, which work in tandem to regulate temperature and provide a plush, cloud-like feel. This combination allows for excellent airflow, keeping you cool throughout the night. The mattress is encased in a soft, breathable knit fabric that enhances its luxurious appeal.
Convenience is at the forefront of this mattress's design. It arrives compressed and rolled in a box, making it easy to transport and set up in your bedroom. Once unboxed, the mattress quickly expands to its full 30 cm thickness, ready to provide you with exceptional comfort.
The mattress is OEKO-TEX 100 certified, ensuring it's free from harmful substances and safe for you and your family. Its pest-proof construction adds an extra layer of protection, maintaining a hygienic sleep environment. With its multicolour design, this mattress seamlessly complements any bedroom décor.
Invest in quality sleep with this exceptional mattress that offers superior comfort, support, and durability. Backed by a one-year warranty, it represents excellent value for money and a commitment to your well-being.
Product Features
Product Specification
Dimensions
W153 x D203 x H30 CM
Warranty
1 Year
Your Shipment Contains
1x Mattress in 1 Box
Box 1: 1 x Mattress
COM / RTS policy:
*Refund is only of the item value minus 10% restocking fee (not including initial shipping).
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Imperial Slendour Plush Mattress 30cm Premium Top 7 Zones Pocket Spring - Queen
Estimated delivery between 09 September and 15 September.
Product Description
Experience the pinnacle of comfort and support with our premium queen-sized mattress, designed to revolutionize your sleep experience. This luxurious mattress combines cutting-edge technology with superior materials to ensure a restful night's sleep. Featuring a unique combination of pocket springs and memory foam, this mattress offers unparalleled support and pressure relief.
The mattress is engineered with a multi-layered construction for optimal comfort. At its core, seven-zone pocket springs provide targeted support to different areas of your body, promoting proper spinal alignment and reducing motion transfer. This is complemented by layers of high-density foam and Certipur-US certified foam, ensuring durability and longevity.
The top layers feature 2 cm of gel-infused memory foam and convoluted foam, which work in tandem to regulate temperature and provide a plush, cloud-like feel. This combination allows for excellent airflow, keeping you cool throughout the night. The mattress is encased in a soft, breathable knit fabric that enhances its luxurious appeal.
Convenience is at the forefront of this mattress's design. It arrives compressed and rolled in a box, making it easy to transport and set up in your bedroom. Once unboxed, the mattress quickly expands to its full 30 cm thickness, ready to provide you with exceptional comfort.
The mattress is OEKO-TEX 100 certified, ensuring it's free from harmful substances and safe for you and your family. Its pest-proof construction adds an extra layer of protection, maintaining a hygienic sleep environment. With its multicolour design, this mattress seamlessly complements any bedroom décor.
Invest in quality sleep with this exceptional mattress that offers superior comfort, support, and durability. Backed by a one-year warranty, it represents excellent value for money and a commitment to your well-being.
Product Features
Product Specification
Dimensions
W153 x D203 x H30 CM
Warranty
1 Year
Your Shipment Contains
1x Mattress in 1 Box
Box 1: 1 x Mattress
COM / RTS policy:
*Refund is only of the item value minus 10% restocking fee (not including initial shipping).
Order Processing and Shipping Timeframes
All products ordered through Havenly House & Home are shipped directly from our suppliers’ distribution centres in Australia. Once payment is received, orders are processed within 1-2 business days before dispatch.
Estimated Delivery Times
After dispatch, estimated delivery times vary based on the destination:
Metro Areas: 3-5 business days
Regional Areas: 5-10 business days
Please note that these timeframes begin once your order has left the warehouse. Delivery times may vary based on location and external factors such as weather or courier delays.
Courier Services
We partner with trusted couriers to ensure efficient, cost-effective delivery. While we aim to keep you informed of any updates, we cannot guarantee delivery on specific dates or times due to courier schedules and other logistical factors.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email, allowing you to monitor the delivery progress.
Important Information on Deliveries
Incomplete or Incorrect Delivery Information: Please ensure all delivery details are accurate at checkout. We cannot be responsible for delays or returned items due to incorrect addresses or unclaimed packages.
Unforeseen Circumstances: In the event of unexpected delays, we will make every effort to communicate updates promptly.
Change of Mind Returns
We accept change of mind return requests within 14 days of receiving your item. Items must be in their original, unused condition, with tags and packaging intact. Please note:
Items not eligible for change of mind returns: Health and safety products, bulk purchases, and opened products.
Some items with specific product SKUs (e.g., starting with V28, V40, V63, and V77) may have different policies. Check the specific listing for these details.
To submit a change of mind return request:
Contact us at returns@havenlyhouseandhome.com.au within 14 days of receiving your item.
Include images or videos showing the product in its original packaging, along with the reason for return.
Processing Change of Mind Returns
If accepted, we’ll provide a return label and process a refund for the item price and original shipping fee, minus a 10% restocking fee and return postage.
For unclaimed items returned due to incomplete or incorrect delivery information, we will process them as change of mind returns with a restocking fee.
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days. Please allow time for your bank or card provider to process the transaction.
For returns not eligible for refunds, such as items returned without prior approval, we will not provide a refund.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately at returns@havenlyhouseandhome.com.au if you receive a defective, damaged, or incorrect item so we can address the issue promptly.
All products sold by Havenly House & Home come with a 12-month warranty unless otherwise specified on the product listing. This warranty covers manufacturing faults or damages, not issues arising from improper assembly, misuse, or normal wear and tear.
To make a warranty claim:
Contact us at returns@havenlyhouseandhome.com.au with your order ID, a brief description of the issue, and images or videos showing the defect or missing parts.
We will assess the claim and may arrange for missing parts, a replacement product, a partial/full credit, or a refund, based on availability and the nature of the issue.
Please retain any faulty items until we finalise the warranty claim, as we may require the item for inspection.
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About Havenly House & Home
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au