2 Pack Large Dog Cooling Mat 122x71cm - Reversible Self Cooling & Warm Pet Bed Pad - Granny Grey & Light Green Crate Liner for Big Breeds up to 35kg

V888-ELOSUNG41348

Give your big dog the ultimate comfort solution with this 2-Pack Large Self-Cooling Pet Mat Set. Generously sized at 122cm x 71cm, these mats are designed to accommodate larger breeds up to 35kg, such as Golden Retrievers, Labradors, German Shepherds, or Boxers. The intelligent dual-sided design makes this a versatile year-round bedding option: one side features advanced cooling fabric for hot Australian summers, while the reverse offers soft velvet warmth for cooler winter months.

Key Features

  • Spacious Large Size: With dimensions of 122cm x 71cm, this mat provides plenty of room for large dogs to stretch out fully. It fits perfectly inside standard large dog crates, kennels, or across the back of an SUV, protecting your furniture and car interior.
  • Instant Cooling Relief: The top layer utilises specialised Arc-Chill cooling nylon that rapidly absorbs body heat, effectively lowering skin temperature by 2-5 degrees Celsius. It provides immediate relief from the heat without the need for water, electricity, or freezing.
  • All-Season Reversible Design: Flip the mat to suit the weather. Use the silky cooling side to prevent overheating on hot days, and switch to the breathable crystal velvet side when the temperature drops for a cosy, warm sleep.
  • Supports Large Breeds: Constructed with a 4-layer structure including high-density 400 GSM hollow fibre filling. This offers essential cushioning and joint support for heavier dogs, ensuring they rest comfortably on hard floors.
  • Easy to Clean: Large dogs can mean big messes, but these mats are fully machine washable (gentle cycle recommended). This makes it easy to keep your pet's sleeping area hygienic and odour-free.
  • Safe & Portable: Made from non-toxic, pet-safe materials. The mats are lightweight and foldable, making them ideal for camping trips, picnics, or simply moving from the living room to the patio.

Product Description

Managing your large dog's body temperature is crucial, especially given the intensity of the Australian climate. This Large Self-Cooling Mat offers a passive cooling solution that is safe and effective. Unlike gel pads that can be heavy and dangerous if punctured, this mat uses advanced textile technology to dissipate heat. It is the perfect spot for your furry friend to relax after a long walk or play session.

This value pack includes two mats—one in Granny Grey and one in Light Green—ensuring you always have a clean spare available. The mats are delivered vacuum-packed for efficiency; simply open the package and shake them out to restore their natural fluffiness. whether you are looking to line a large crate or provide a dedicated spot on the floor, these mats offer the durability and comfort your big dog deserves.

Specifications

  • Dimensions: 122cm x 71cm
  • Weight Capacity: Suitable for pets up to 35kg
  • Pack Contents: 1 x Granny Grey Mat, 1 x Light Green Mat
  • Material (Cooling Side): 100% Nylon Arc-Chill Cooling Fabric
  • Material (Warm Side): Soft Crystal Velvet
  • Core: Absorbent Cotton & High-density Hollow Fibre
  • Care Instructions: Machine washable on gentle cycle. Air dry in shade.

Important Safety Information

Please note that while these mats are made from durable fabrics, they are not chew-proof. We recommend supervising your pet during initial use to ensure they do not chew or tear the mat. If damage occurs, discontinue use immediately to prevent ingestion of the filling. Please allow time for the mats to fully expand after removing from vacuum packaging.

Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.

Delivery Timeframe

Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:

  • For customers in Victoria, approximately 7-10 working days;
  • For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
  • For customers in WA, NT, and TAS, approximately 9-12 working days.
$128.00 $86.00

At Havenly House and Home, we are committed to delivering your orders efficiently and reliably. We work closely with our suppliers and courier partners to ensure every order arrives safely and on time. Your satisfaction is our priority.

Order Processing and Dispatch

All products are shipped directly from our suppliers' distribution centres within Australia.

  • Orders are processed within 1 to 2 business days after payment is received.
  • Once dispatched, you will receive a tracking number via email.
  • Each product listing includes the estimated dispatch time frame for that item. While most products dispatch within 1 to 3 business days, made-to-order or bulky items may take longer. If delays occur, we will contact you with an update.

Estimated Delivery Times

Delivery timeframes begin once your order has left the warehouse:

  • Metro areas: 3 to 5 business days
  • Regional areas: 5 to 10 business days

Please note that delivery times may vary depending on your location, courier schedules, and external factors such as weather or public holidays.

Courier Services

We work with a range of trusted courier partners to provide safe and cost-effective delivery. Couriers are selected based on your order’s size, weight, and destination to ensure timely and cost-effective delivery. Common partners include Australia Post, Aramex, CouriersPlease, Direct Freight Express, and others.

While we strive to keep you updated, we cannot guarantee specific delivery dates or times.

Order Tracking

Once your order is on its way, we will send you a tracking link via email. You can use this to monitor the progress of your delivery at any time.

Delivery Conditions

  • Deliveries are made Monday to Friday, typically between 8am and 6pm. We cannot guarantee delivery at a specific time or date.
  • Most deliveries are to the ground floor front door. If your delivery location requires special access, please let us know in advance.
  • Some products may only be delivered within metropolitan areas. This will be stated on the product page where applicable.
  • We do not deliver to PO boxes or parcel lockers.

Important Delivery Information

Australia-Wide Shipping

We ship Australia-wide. However, certain remote postcodes may be undeliverable for some items. If your address is not serviceable, your order may be cancelled and refunded automatically.

Incomplete or Incorrect Delivery Details

Please ensure your delivery information is accurate when placing your order. We are not responsible for delays or returned parcels due to incorrect addresses or unclaimed items.

If your shipping address is incorrect, please contact us immediately. If your order has not yet been processed, we may be able to update the details. If already dispatched, we may need to cancel and reorder your item, which could result in additional charges.

If a delivery fails due to incorrect address details or remains unclaimed, and the parcel cannot be delivered within a reasonable time, we reserve the right to cancel the order. In such cases, we will refund the purchase price minus applicable shipping and handling fees.

Missed Deliveries

If no one is available at the time of delivery, the parcel may be left in a safe place (Authority to Leave) if selected at checkout. Otherwise, it may be taken to a nearby collection point, and a card or email will be provided with instructions. Authorising ATL can speed up delivery and help avoid missed deliveries and rebooking delays.

Unforeseen Delays

We do our best to dispatch orders quickly, but delays may occasionally occur due to courier issues, weather events or other factors outside our control. We will keep you informed if your order is affected.

Missing or Damaged Parcels

In the rare case your parcel arrives damaged or is missing, please notify us at support@havenlyhouseandhome.com.au within 48 hours of delivery. We will liaise with the supplier and courier to resolve the issue promptly.

Risk and Title

Risk and title to the goods passes to you upon delivery to your address or to the Authority to Leave location if selected. Please ensure delivery instructions are clear to avoid delays or misplacement.

Need Help?

For any questions or concerns about your delivery, feel free to email us at support@havenlyhouseandhome.com.au. We are here to help.

Change of Mind Returns

We accept change of mind return requests within 14 days of receiving your item. To be eligible, items must be in their original, unused condition with all tags and packaging intact.

Requests submitted after 14 days may not be accepted, and return approval is required prior to shipping any items back.

Items not eligible for change of mind returns include:

  • Health and safety products
  • Bulk purchases
  • Opened or used products

Some products with specific SKUs (such as those starting with V28, V40, V63, and V77) may be subject to different return conditions. Please refer to the individual product listing for details.

To request a return:

  • Email returns@havenlyhouseandhome.com.au within 14 days of receiving your item
  • Include your order number, the reason for return, and clear photos or videos showing the product in its original condition and packaging

Processing Change of Mind Returns

If your return request is accepted, we will provide a return shipping label. Refunds for approved change of mind returns will include the item price and original shipping fee, minus a 10% restocking fee and the return postage cost.

If you cancel your order after dispatch and request Return to Sender (RTS), the item will be processed as a change-of-mind return once received and will be subject to a 10% restocking fee and return postage costs.

Items returned to sender due to being unclaimed, or due to incorrect or incomplete address details, will be treated as change-of-mind returns and processed accordingly.

If a return label is not used and the item is returned at the customer's expense, we may not refund any postage costs unless otherwise agreed.

Cancellation Cut-Off

Please note that once your order has entered the dispatch processing stage, cancellation may no longer be possible. We encourage you to contact us as soon as possible if you wish to make changes to or cancel an order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.

Returns not eligible for refunds (such as those sent back without approval) will not be refunded.

Natural Product Variations

Some of our items are handmade or made from natural materials. As a result, slight variations in colour, texture or finish may occur between products or compared to online images. These minor differences are not considered faults and are part of the unique character of the item.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, email us at returns@havenlyhouseandhome.com.au within 48 hours of delivery. Be sure to include your order number and clear photos of the issue so we can resolve it promptly.

Return Address

Once your return request has been approved, we will provide the correct return address and instructions.

Contact Us

For questions about returns, refunds or warranty claims, contact us at: returns@havenlyhouseandhome.com.au

Australian Consumer Law Notice: Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

2 Pack Large Dog Cooling Mat 122x71cm - Reversible Self Cooling & Warm Pet Bed Pad - Granny Grey & Light Green Crate Liner for Big Breeds up to 35kg

2 Pack Large Dog Cooling Mat 122x71cm - Reversible Self Cooling & Warm Pet Bed Pad - Granny Grey & Light Green Crate Liner for Big Breeds up to 35kg

$128.00 $86.00
$128.00 $86.00