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Havenly House & Home
Cloud Dreams Queen Size Pocket Spring Luxury Plush Top 28cm Mattress
Product Description
Experience unparalleled comfort with this premium queen-sized mattress, designed to provide a luxurious and rejuvenating sleep experience. This plush feel mattress combines innovative design with superior materials to ensure optimal support and comfort throughout the night. Featuring a combination of pocket springs and Certipur-US certified foam, this mattress offers exceptional body contouring and pressure relief.
The mattress arrives conveniently rolled and compressed in a box, making transportation and setup a breeze. Its lightweight and compact nature allow for easy maneuvering through doorways and up staircases. Once unboxed, the mattress quickly expands to its full size, ready to transform your bedroom into a haven of relaxation.
At the core of this mattress lies a robust support system comprising 25 cm pocket springs, reinforced with two rolls of stronger springs along the perimeter. This construction ensures superior edge support and prevents sagging, even with regular use. The pocket springs are encased in non-woven fabric and isolated with white pads, promoting air circulation and temperature regulation throughout the night.
The top layer of the mattress features a luxurious combination of non-woven fabric, 2 cm of plush foam, and soft knit fabric. This arrangement creates a sumptuous sleeping surface that cradles your body, reducing pressure points and promoting proper spinal alignment. Whether you're a back, side, or stomach sleeper, this mattress adapts to your preferred sleeping position, ensuring a restful night's sleep.
Crafted with OEKO-TEX Standard 100 and Certipur-US certified foam, this mattress adheres to strict quality and safety standards. It's free from harmful chemicals and emissions, making it an excellent choice for those with sensitivities or allergies. The mattress is also pest-proof, ensuring long-lasting durability and hygiene.
The multi-color design of this mattress adds a touch of elegance to any bedroom decor. Its substantial 28 cm thickness not only provides ample support but also creates a visually appealing profile that complements various bed styles.
Backed by a 1-year warranty, this mattress offers exceptional value for money. Invest in your sleep quality and overall well-being with this premium queen-sized mattress that combines comfort, support, and durability in one luxurious package.
Product Features
Product Specification
Dimensions
W152 x D203 x H28 CM
Warranty
1 Year
Your Shipment Contains
1x Mattress in 1 Box
Box 1: 1 x Premium Queen-Sized Mattress
COM / RTS policy:
*Refund is only of the item value minus 10% restocking fee (not including initial shipping).
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Cloud Dreams Queen Size Pocket Spring Luxury Plush Top 28cm Mattress
Sign up to be the first to know when it's back in stock.
Estimated delivery between 13 October and 17 October.
Product Description
Experience unparalleled comfort with this premium queen-sized mattress, designed to provide a luxurious and rejuvenating sleep experience. This plush feel mattress combines innovative design with superior materials to ensure optimal support and comfort throughout the night. Featuring a combination of pocket springs and Certipur-US certified foam, this mattress offers exceptional body contouring and pressure relief.
The mattress arrives conveniently rolled and compressed in a box, making transportation and setup a breeze. Its lightweight and compact nature allow for easy maneuvering through doorways and up staircases. Once unboxed, the mattress quickly expands to its full size, ready to transform your bedroom into a haven of relaxation.
At the core of this mattress lies a robust support system comprising 25 cm pocket springs, reinforced with two rolls of stronger springs along the perimeter. This construction ensures superior edge support and prevents sagging, even with regular use. The pocket springs are encased in non-woven fabric and isolated with white pads, promoting air circulation and temperature regulation throughout the night.
The top layer of the mattress features a luxurious combination of non-woven fabric, 2 cm of plush foam, and soft knit fabric. This arrangement creates a sumptuous sleeping surface that cradles your body, reducing pressure points and promoting proper spinal alignment. Whether you're a back, side, or stomach sleeper, this mattress adapts to your preferred sleeping position, ensuring a restful night's sleep.
Crafted with OEKO-TEX Standard 100 and Certipur-US certified foam, this mattress adheres to strict quality and safety standards. It's free from harmful chemicals and emissions, making it an excellent choice for those with sensitivities or allergies. The mattress is also pest-proof, ensuring long-lasting durability and hygiene.
The multi-color design of this mattress adds a touch of elegance to any bedroom decor. Its substantial 28 cm thickness not only provides ample support but also creates a visually appealing profile that complements various bed styles.
Backed by a 1-year warranty, this mattress offers exceptional value for money. Invest in your sleep quality and overall well-being with this premium queen-sized mattress that combines comfort, support, and durability in one luxurious package.
Product Features
Product Specification
Dimensions
W152 x D203 x H28 CM
Warranty
1 Year
Your Shipment Contains
1x Mattress in 1 Box
Box 1: 1 x Premium Queen-Sized Mattress
COM / RTS policy:
*Refund is only of the item value minus 10% restocking fee (not including initial shipping).
At Havenly House and Home, we are committed to delivering your orders efficiently and reliably. We work closely with our suppliers and courier partners to ensure every order arrives safely and on time. Your satisfaction is our priority.
Order Processing and Dispatch
All products are shipped directly from our suppliers' distribution centres within Australia.
- Orders are processed within 1 to 2 business days after payment is received.
- Once dispatched, you will receive a tracking number via email.
- Each product listing includes the estimated dispatch time frame for that item. While most products dispatch within 1 to 3 business days, made-to-order or bulky items may take longer. If delays occur, we will contact you with an update.
Estimated Delivery Times
Delivery timeframes begin once your order has left the warehouse:
- Metro areas: 3 to 5 business days
- Regional areas: 5 to 10 business days
Please note that delivery times may vary depending on your location, courier schedules, and external factors such as weather or public holidays.
Courier Services
We work with a range of trusted courier partners to provide safe and cost-effective delivery. Couriers are selected based on your order’s size, weight, and destination to ensure timely and cost-effective delivery. Common partners include Australia Post, Aramex, CouriersPlease, Direct Freight Express, and others.
While we strive to keep you updated, we cannot guarantee specific delivery dates or times.
Order Tracking
Once your order is on its way, we will send you a tracking link via email. You can use this to monitor the progress of your delivery at any time.
Delivery Conditions
- Deliveries are made Monday to Friday, typically between 8am and 6pm. We cannot guarantee delivery at a specific time or date.
- Most deliveries are to the ground floor front door. If your delivery location requires special access, please let us know in advance.
- Some products may only be delivered within metropolitan areas. This will be stated on the product page where applicable.
- We do not deliver to PO boxes or parcel lockers.
Important Delivery Information
Australia-Wide Shipping
We ship Australia-wide. However, certain remote postcodes may be undeliverable for some items. If your address is not serviceable, your order may be cancelled and refunded automatically.
Incomplete or Incorrect Delivery Details
Please ensure your delivery information is accurate when placing your order. We are not responsible for delays or returned parcels due to incorrect addresses or unclaimed items.
If your shipping address is incorrect, please contact us immediately. If your order has not yet been processed, we may be able to update the details. If already dispatched, we may need to cancel and reorder your item, which could result in additional charges.
If a delivery fails due to incorrect address details or remains unclaimed, and the parcel cannot be delivered within a reasonable time, we reserve the right to cancel the order. In such cases, we will refund the purchase price minus applicable shipping and handling fees.
Missed Deliveries
If no one is available at the time of delivery, the parcel may be left in a safe place (Authority to Leave) if selected at checkout. Otherwise, it may be taken to a nearby collection point, and a card or email will be provided with instructions. Authorising ATL can speed up delivery and help avoid missed deliveries and rebooking delays.
Unforeseen Delays
We do our best to dispatch orders quickly, but delays may occasionally occur due to courier issues, weather events or other factors outside our control. We will keep you informed if your order is affected.
Missing or Damaged Parcels
In the rare case your parcel arrives damaged or is missing, please notify us at support@havenlyhouseandhome.com.au within 48 hours of delivery. We will liaise with the supplier and courier to resolve the issue promptly.
Risk and Title
Risk and title to the goods passes to you upon delivery to your address or to the Authority to Leave location if selected. Please ensure delivery instructions are clear to avoid delays or misplacement.
Need Help?
For any questions or concerns about your delivery, feel free to email us at support@havenlyhouseandhome.com.au. We are here to help.
Change of Mind Returns
We accept change of mind return requests within 14 days of receiving your item. To be eligible, items must be in their original, unused condition with all tags and packaging intact.
Requests submitted after 14 days may not be accepted, and return approval is required prior to shipping any items back.
Items not eligible for change of mind returns include:
- Health and safety products
- Bulk purchases
- Opened or used products
Some products with specific SKUs (such as those starting with V28, V40, V63, and V77) may be subject to different return conditions. Please refer to the individual product listing for details.
To request a return:
- Email returns@havenlyhouseandhome.com.au within 14 days of receiving your item
- Include your order number, the reason for return, and clear photos or videos showing the product in its original condition and packaging
Processing Change of Mind Returns
If your return request is accepted, we will provide a return shipping label. Refunds for approved change of mind returns will include the item price and original shipping fee, minus a 10% restocking fee and the return postage cost.
If you cancel your order after dispatch and request Return to Sender (RTS), the item will be processed as a change-of-mind return once received and will be subject to a 10% restocking fee and return postage costs.
Items returned to sender due to being unclaimed, or due to incorrect or incomplete address details, will be treated as change-of-mind returns and processed accordingly.
If a return label is not used and the item is returned at the customer's expense, we may not refund any postage costs unless otherwise agreed.
Cancellation Cut-Off
Please note that once your order has entered the dispatch processing stage, cancellation may no longer be possible. We encourage you to contact us as soon as possible if you wish to make changes to or cancel an order.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.
Returns not eligible for refunds (such as those sent back without approval) will not be refunded.
Natural Product Variations
Some of our items are handmade or made from natural materials. As a result, slight variations in colour, texture or finish may occur between products or compared to online images. These minor differences are not considered faults and are part of the unique character of the item.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, email us at returns@havenlyhouseandhome.com.au within 48 hours of delivery. Be sure to include your order number and clear photos of the issue so we can resolve it promptly.
Return Address
Once your return request has been approved, we will provide the correct return address and instructions.
Contact Us
For questions about returns, refunds or warranty claims, contact us at: returns@havenlyhouseandhome.com.au
Australian Consumer Law Notice: Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
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About Havenly House & Home
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au