20cm Giselle Mattress Queen Bed Pocket Spring Mattresses

$349.99 $191.00
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Estimated delivery between 09 October and 15 October.

Experience premium comfort with the Giselle Bedding Cloud Series mattress, a superior 20cm thick pocket spring mattress designed to elevate your sleep quality. This meticulously crafted mattress combines innovative features to provide an unparalleled sleeping experience. The breathable knitted fabric cover works in harmony with the Tight Top design, offering exceptional surface adaptability that conforms to your body's contours.

With a 7.0 firmness rating, this Giselle mattress strikes the perfect balance between support and comfort. The independent pocket spring system is the cornerstone of its design, delivering targeted body support by responding individually to your movements and weight distribution. This technology minimizes motion transfer, making it an ideal choice for couples.

The enhanced 6-turn coils are a testament to Giselle Bedding's commitment to durability and comfort. These coils work in tandem with high-density foam layers to maintain the mattress's structural integrity over time. The result is a sleep surface that remains consistently supportive night after night, year after year.

One of the standout features of this 20cm Giselle mattress is its excellent edge support. Reinforced edges prevent the uncomfortable sensation of roll-off, allowing you to utilize the entire surface of the mattress. This feature not only enhances your sleeping area but also makes sitting on the edge of the bed more comfortable and stable.

Versatility is another key attribute of the Giselle Bedding Cloud Series mattress. Its design ensures compatibility with most bed frames, making it a flexible choice for various bedroom setups. Whether you have a platform bed, adjustable base, or traditional frame, this mattress will fit seamlessly into your sleeping arrangement.

Features

Giselle Bedding - Cloud Series

20cm thick mattress for optimal support

Breathable knitted fabric for temperature regulation

Tight Top design for enhanced surface adaptability

7.0 Firm support for balanced comfort

Independent pocket spring system for targeted support

Enhanced 6-turn coil for improved durability

High density foam for pressure relief

Excellent edge support to prevent roll-off

Specifications:

Brand: Giselle Bedding

Thickness: 20cm

Firmness: 7.0 Firm

Colour: White&Grey

Queen Size: 153cm x 203cm

Vacuum packaging: Item will expand to its normal shape within 1 day after unpacking.

Assembly required: No

Number of packages: One

Package Content

Giselle Bedding Spring Mattress x1

MATTRESS-E-CLOUD-20-Q

This premium Giselle Bedding pocket spring mattress comes with a comprehensive 5-year warranty, underlining the manufacturer's confidence in its quality and durability. This warranty provides peace of mind, ensuring that your investment in better sleep is protected for years to come.

The Giselle Bedding Cloud Series mattress arrives conveniently vacuum-packed, making it easy to transport and maneuver into your bedroom. Once unpacked, the mattress will gradually expand to its full 20cm thickness within 24 hours, ready to provide you with nights of restful sleep.

Invest in your well-being with this exceptional 20cm Giselle mattress. Its combination of advanced pocket spring technology, high-density foam, and thoughtful design features make it an excellent choice for those seeking a balance of comfort, support, and durability in their sleep surface.

At Havenly House and Home, we are committed to delivering your orders efficiently and reliably. We work closely with our suppliers and courier partners to ensure every order arrives safely and on time. Your satisfaction is our priority.

Order Processing and Dispatch

All products are shipped directly from our suppliers' distribution centres within Australia.

  • Orders are processed within 1 to 2 business days after payment is received.
  • Once dispatched, you will receive a tracking number via email.
  • Each product listing includes the estimated dispatch time frame for that item. While most products dispatch within 1 to 3 business days, made-to-order or bulky items may take longer. If delays occur, we will contact you with an update.
Estimated Delivery Times

Delivery timeframes begin once your order has left the warehouse:

  • Metro areas: 3 to 5 business days
  • Regional areas: 5 to 10 business days

Please note that delivery times may vary depending on your location, courier schedules, and external factors such as weather or public holidays.

Courier Services

We work with a range of trusted courier partners to provide safe and cost-effective delivery. Couriers are selected based on your order’s size, weight, and destination to ensure timely and cost-effective delivery. Common partners include Australia Post, Aramex, CouriersPlease, Direct Freight Express, and others.

While we strive to keep you updated, we cannot guarantee specific delivery dates or times.

Order Tracking

Once your order is on its way, we will send you a tracking link via email. You can use this to monitor the progress of your delivery at any time.

Delivery Conditions
  • Deliveries are made Monday to Friday, typically between 8am and 6pm. We cannot guarantee delivery at a specific time or date.
  • Most deliveries are to the ground floor front door. If your delivery location requires special access, please let us know in advance.
  • Some products may only be delivered within metropolitan areas. This will be stated on the product page where applicable.
  • We do not deliver to PO boxes or parcel lockers.
Important Delivery Information
Australia-Wide Shipping

We ship Australia-wide. However, certain remote postcodes may be undeliverable for some items. If your address is not serviceable, your order may be cancelled and refunded automatically.

Incomplete or Incorrect Delivery Details

Please ensure your delivery information is accurate when placing your order. We are not responsible for delays or returned parcels due to incorrect addresses or unclaimed items.

If your shipping address is incorrect, please contact us immediately. If your order has not yet been processed, we may be able to update the details. If already dispatched, we may need to cancel and reorder your item, which could result in additional charges.

If a delivery fails due to incorrect address details or remains unclaimed, and the parcel cannot be delivered within a reasonable time, we reserve the right to cancel the order. In such cases, we will refund the purchase price minus applicable shipping and handling fees.

Missed Deliveries

If no one is available at the time of delivery, the parcel may be left in a safe place (Authority to Leave) if selected at checkout. Otherwise, it may be taken to a nearby collection point, and a card or email will be provided with instructions. Authorising ATL can speed up delivery and help avoid missed deliveries and rebooking delays.

Unforeseen Delays

We do our best to dispatch orders quickly, but delays may occasionally occur due to courier issues, weather events or other factors outside our control. We will keep you informed if your order is affected.

Missing or Damaged Parcels

In the rare case your parcel arrives damaged or is missing, please notify us at support@havenlyhouseandhome.com.au within 48 hours of delivery. We will liaise with the supplier and courier to resolve the issue promptly.

Risk and Title

Risk and title to the goods passes to you upon delivery to your address or to the Authority to Leave location if selected. Please ensure delivery instructions are clear to avoid delays or misplacement.

Need Help?

For any questions or concerns about your delivery, feel free to email us at support@havenlyhouseandhome.com.au. We are here to help.

Change of Mind Returns

We accept change of mind return requests within 14 days of receiving your item. To be eligible, items must be in their original, unused condition with all tags and packaging intact.

Requests submitted after 14 days may not be accepted, and return approval is required prior to shipping any items back.

Items not eligible for change of mind returns include:

  • Health and safety products
  • Bulk purchases
  • Opened or used products

Some products with specific SKUs (such as those starting with V28, V40, V63, and V77) may be subject to different return conditions. Please refer to the individual product listing for details.

To request a return:

  • Email returns@havenlyhouseandhome.com.au within 14 days of receiving your item
  • Include your order number, the reason for return, and clear photos or videos showing the product in its original condition and packaging
Processing Change of Mind Returns

If your return request is accepted, we will provide a return shipping label. Refunds for approved change of mind returns will include the item price and original shipping fee, minus a 10% restocking fee and the return postage cost.

If you cancel your order after dispatch and request Return to Sender (RTS), the item will be processed as a change-of-mind return once received and will be subject to a 10% restocking fee and return postage costs.

Items returned to sender due to being unclaimed, or due to incorrect or incomplete address details, will be treated as change-of-mind returns and processed accordingly.

If a return label is not used and the item is returned at the customer's expense, we may not refund any postage costs unless otherwise agreed.

Cancellation Cut-Off

Please note that once your order has entered the dispatch processing stage, cancellation may no longer be possible. We encourage you to contact us as soon as possible if you wish to make changes to or cancel an order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.

Returns not eligible for refunds (such as those sent back without approval) will not be refunded.

Natural Product Variations

Some of our items are handmade or made from natural materials. As a result, slight variations in colour, texture or finish may occur between products or compared to online images. These minor differences are not considered faults and are part of the unique character of the item.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, email us at returns@havenlyhouseandhome.com.au within 48 hours of delivery. Be sure to include your order number and clear photos of the issue so we can resolve it promptly.

Return Address

Once your return request has been approved, we will provide the correct return address and instructions.

Contact Us

For questions about returns, refunds or warranty claims, contact us at: returns@havenlyhouseandhome.com.au

Australian Consumer Law Notice: Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

20cm Giselle Mattress Queen Bed Pocket Spring Mattresses - Furniture > Mattresses > Queen Mattress

20cm Giselle Mattress Queen Bed Pocket Spring Mattresses

$349.99 $191.00
$349.99 $191.00