Havenly House & Home
Black Gel Model Wall-Mounted Automatic Liquid Soap Dispenser with LED Display
Ideal Applications:
Product Dimensions: 185 mm (Length) x 65 mm (Width) x 108 mm (Height).
Returns, Refunds and Replacements Policy
In accordance with the Australian Consumer Law (ACL), we offer returns, refunds, or replacements for products that are received faulty, damaged, or not as described. Our commitment to customer satisfaction ensures that all products meet stringent quality and reliability standards. However, it's important to note that we do not accept returns or provide refunds for changes of mind. We strongly encourage customers to carefully consider their purchase to ensure it aligns with their specific needs and expectations.
Delivery Timeframe Information
While we strive for prompt delivery, please be aware that exact arrival dates cannot be guaranteed. Our estimated delivery timeframes, excluding weekends and public holidays, are as follows:
Usage and Maintenance Disclaimer: To ensure optimal performance and longevity of your liquid soap dispenser, regular cleaning and proper maintenance are essential. Exercise caution when refilling the soap container to prevent overfilling, which may lead to spillage or potential malfunction of the dispensing mechanism.
Black Gel Model Wall-Mounted Automatic Liquid Soap Dispenser with LED Display
Estimated delivery between 23 May and 29 May.
Ideal Applications:
Product Dimensions: 185 mm (Length) x 65 mm (Width) x 108 mm (Height).
Returns, Refunds and Replacements Policy
In accordance with the Australian Consumer Law (ACL), we offer returns, refunds, or replacements for products that are received faulty, damaged, or not as described. Our commitment to customer satisfaction ensures that all products meet stringent quality and reliability standards. However, it's important to note that we do not accept returns or provide refunds for changes of mind. We strongly encourage customers to carefully consider their purchase to ensure it aligns with their specific needs and expectations.
Delivery Timeframe Information
While we strive for prompt delivery, please be aware that exact arrival dates cannot be guaranteed. Our estimated delivery timeframes, excluding weekends and public holidays, are as follows:
Usage and Maintenance Disclaimer: To ensure optimal performance and longevity of your liquid soap dispenser, regular cleaning and proper maintenance are essential. Exercise caution when refilling the soap container to prevent overfilling, which may lead to spillage or potential malfunction of the dispensing mechanism.
Order Processing and Shipping Timeframes
All products ordered through Havenly House & Home are shipped directly from our suppliers’ distribution centres in Australia. Once payment is received, orders are processed within 1-2 business days before dispatch.
Estimated Delivery Times
After dispatch, estimated delivery times vary based on the destination:
Metro Areas: 3-5 business days
Regional Areas: 5-10 business days
Please note that these timeframes begin once your order has left the warehouse. Delivery times may vary based on location and external factors such as weather or courier delays.
Courier Services
We partner with trusted couriers to ensure efficient, cost-effective delivery. While we aim to keep you informed of any updates, we cannot guarantee delivery on specific dates or times due to courier schedules and other logistical factors.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email, allowing you to monitor the delivery progress.
Important Information on Deliveries
Incomplete or Incorrect Delivery Information: Please ensure all delivery details are accurate at checkout. We cannot be responsible for delays or returned items due to incorrect addresses or unclaimed packages.
Unforeseen Circumstances: In the event of unexpected delays, we will make every effort to communicate updates promptly.
Change of Mind Returns
We accept change of mind return requests within 14 days of receiving your item. Items must be in their original, unused condition, with tags and packaging intact. Please note:
Items not eligible for change of mind returns: Health and safety products, bulk purchases, and opened products.
Some items with specific product SKUs (e.g., starting with V28, V40, V63, and V77) may have different policies. Check the specific listing for these details.
To submit a change of mind return request:
Contact us at returns@havenlyhouseandhome.com.au within 14 days of receiving your item.
Include images or videos showing the product in its original packaging, along with the reason for return.
Processing Change of Mind Returns
If accepted, we’ll provide a return label and process a refund for the item price and original shipping fee, minus a 10% restocking fee and return postage.
For unclaimed items returned due to incomplete or incorrect delivery information, we will process them as change of mind returns with a restocking fee.
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days. Please allow time for your bank or card provider to process the transaction.
For returns not eligible for refunds, such as items returned without prior approval, we will not provide a refund.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately at returns@havenlyhouseandhome.com.au if you receive a defective, damaged, or incorrect item so we can address the issue promptly.
All products sold by Havenly House & Home come with a 12-month warranty unless otherwise specified on the product listing. This warranty covers manufacturing faults or damages, not issues arising from improper assembly, misuse, or normal wear and tear.
To make a warranty claim:
Contact us at returns@havenlyhouseandhome.com.au with your order ID, a brief description of the issue, and images or videos showing the defect or missing parts.
We will assess the claim and may arrange for missing parts, a replacement product, a partial/full credit, or a refund, based on availability and the nature of the issue.
Please retain any faulty items until we finalise the warranty claim, as we may require the item for inspection.
