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Havenly House & Home
Palermo King 20cm Memory Foam and Innerspring Hybrid Mattress
Experience the perfect fusion of comfort and support with the Palermo hybrid mattress. This innovative sleep solution challenges the notion that you can't have the best of both worlds. With its 20-centimetre profile and medium-firm feel, the Palermo King mattress combines memory foam and traditional springs to provide an unparalleled sleeping experience for you, your children, or your guests.
The Ideal Blend: Memory Foam Comfort Meets Spring Support
The Palermo hybrid mattress represents a revolutionary approach to sleep technology. By ingeniously quilting memory foam atop a layer of comfort foam, we've created a sleep surface that adapts to your body's unique contours, effectively alleviating pressure points. This plush top layer rests on a foundation of traditional steel spring coils, delivering the essential firmness that promotes proper spinal alignment and overall back health.
The incorporation of spring coils does more than just provide superior support. These coils enhance the mattress's durability, significantly extending its lifespan. Additionally, they improve air circulation within the mattress, promoting a cooler sleep environment. Many sleepers also appreciate the subtle "bounce" characteristic of traditional spring coil beds, which facilitates easier movement during the night.
By choosing a mattress that prioritizes both exceptional comfort and necessary support while maintaining long-term durability, you're investing in years of quality sleep and overall well-being.
Key Features and Specifications:
Attributes:
Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
The Palermo King hybrid mattress offers a superior sleep solution that caters to diverse preferences and needs. By combining the contouring comfort of memory foam with the time-tested support of spring coils, this mattress provides an optimal balance of pressure relief and spinal alignment. Its medium-firm feel is suitable for a wide range of sleepers, making it an excellent choice for master bedrooms, guest rooms, or growing children.
The thoughtful construction of this hybrid mattress addresses common sleep concerns. The memory foam layer adapts to your body shape, reducing pressure on hips, shoulders, and other contact points. This can lead to fewer nighttime disturbances and more restful sleep. Meanwhile, the underlying spring coil system ensures that your body receives adequate support, promoting proper posture throughout the night and potentially alleviating back pain.
Invest in the Palermo King hybrid mattress and experience the transformative power of a well-engineered sleep surface. Whether you're seeking relief from pressure points, require additional back support, or simply desire a more comfortable night's sleep, this mattress combines memory foam comfort with spring support to meet your needs. Embrace the future of sleep technology and wake up refreshed, rejuvenated, and ready to face each new day.
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Palermo King 20cm Memory Foam and Innerspring Hybrid Mattress
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Estimated delivery between 10 October and 16 October.
Experience the perfect fusion of comfort and support with the Palermo hybrid mattress. This innovative sleep solution challenges the notion that you can't have the best of both worlds. With its 20-centimetre profile and medium-firm feel, the Palermo King mattress combines memory foam and traditional springs to provide an unparalleled sleeping experience for you, your children, or your guests.
The Ideal Blend: Memory Foam Comfort Meets Spring Support
The Palermo hybrid mattress represents a revolutionary approach to sleep technology. By ingeniously quilting memory foam atop a layer of comfort foam, we've created a sleep surface that adapts to your body's unique contours, effectively alleviating pressure points. This plush top layer rests on a foundation of traditional steel spring coils, delivering the essential firmness that promotes proper spinal alignment and overall back health.
The incorporation of spring coils does more than just provide superior support. These coils enhance the mattress's durability, significantly extending its lifespan. Additionally, they improve air circulation within the mattress, promoting a cooler sleep environment. Many sleepers also appreciate the subtle "bounce" characteristic of traditional spring coil beds, which facilitates easier movement during the night.
By choosing a mattress that prioritizes both exceptional comfort and necessary support while maintaining long-term durability, you're investing in years of quality sleep and overall well-being.
Key Features and Specifications:
Attributes:
Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
The Palermo King hybrid mattress offers a superior sleep solution that caters to diverse preferences and needs. By combining the contouring comfort of memory foam with the time-tested support of spring coils, this mattress provides an optimal balance of pressure relief and spinal alignment. Its medium-firm feel is suitable for a wide range of sleepers, making it an excellent choice for master bedrooms, guest rooms, or growing children.
The thoughtful construction of this hybrid mattress addresses common sleep concerns. The memory foam layer adapts to your body shape, reducing pressure on hips, shoulders, and other contact points. This can lead to fewer nighttime disturbances and more restful sleep. Meanwhile, the underlying spring coil system ensures that your body receives adequate support, promoting proper posture throughout the night and potentially alleviating back pain.
Invest in the Palermo King hybrid mattress and experience the transformative power of a well-engineered sleep surface. Whether you're seeking relief from pressure points, require additional back support, or simply desire a more comfortable night's sleep, this mattress combines memory foam comfort with spring support to meet your needs. Embrace the future of sleep technology and wake up refreshed, rejuvenated, and ready to face each new day.
At Havenly House and Home, we are committed to delivering your orders efficiently and reliably. We work closely with our suppliers and courier partners to ensure every order arrives safely and on time. Your satisfaction is our priority.
Order Processing and Dispatch
All products are shipped directly from our suppliers' distribution centres within Australia.
- Orders are processed within 1 to 2 business days after payment is received.
- Once dispatched, you will receive a tracking number via email.
- Each product listing includes the estimated dispatch time frame for that item. While most products dispatch within 1 to 3 business days, made-to-order or bulky items may take longer. If delays occur, we will contact you with an update.
Estimated Delivery Times
Delivery timeframes begin once your order has left the warehouse:
- Metro areas: 3 to 5 business days
- Regional areas: 5 to 10 business days
Please note that delivery times may vary depending on your location, courier schedules, and external factors such as weather or public holidays.
Courier Services
We work with a range of trusted courier partners to provide safe and cost-effective delivery. Couriers are selected based on your order’s size, weight, and destination to ensure timely and cost-effective delivery. Common partners include Australia Post, Aramex, CouriersPlease, Direct Freight Express, and others.
While we strive to keep you updated, we cannot guarantee specific delivery dates or times.
Order Tracking
Once your order is on its way, we will send you a tracking link via email. You can use this to monitor the progress of your delivery at any time.
Delivery Conditions
- Deliveries are made Monday to Friday, typically between 8am and 6pm. We cannot guarantee delivery at a specific time or date.
- Most deliveries are to the ground floor front door. If your delivery location requires special access, please let us know in advance.
- Some products may only be delivered within metropolitan areas. This will be stated on the product page where applicable.
- We do not deliver to PO boxes or parcel lockers.
Important Delivery Information
Australia-Wide Shipping
We ship Australia-wide. However, certain remote postcodes may be undeliverable for some items. If your address is not serviceable, your order may be cancelled and refunded automatically.
Incomplete or Incorrect Delivery Details
Please ensure your delivery information is accurate when placing your order. We are not responsible for delays or returned parcels due to incorrect addresses or unclaimed items.
If your shipping address is incorrect, please contact us immediately. If your order has not yet been processed, we may be able to update the details. If already dispatched, we may need to cancel and reorder your item, which could result in additional charges.
If a delivery fails due to incorrect address details or remains unclaimed, and the parcel cannot be delivered within a reasonable time, we reserve the right to cancel the order. In such cases, we will refund the purchase price minus applicable shipping and handling fees.
Missed Deliveries
If no one is available at the time of delivery, the parcel may be left in a safe place (Authority to Leave) if selected at checkout. Otherwise, it may be taken to a nearby collection point, and a card or email will be provided with instructions. Authorising ATL can speed up delivery and help avoid missed deliveries and rebooking delays.
Unforeseen Delays
We do our best to dispatch orders quickly, but delays may occasionally occur due to courier issues, weather events or other factors outside our control. We will keep you informed if your order is affected.
Missing or Damaged Parcels
In the rare case your parcel arrives damaged or is missing, please notify us at support@havenlyhouseandhome.com.au within 48 hours of delivery. We will liaise with the supplier and courier to resolve the issue promptly.
Risk and Title
Risk and title to the goods passes to you upon delivery to your address or to the Authority to Leave location if selected. Please ensure delivery instructions are clear to avoid delays or misplacement.
Need Help?
For any questions or concerns about your delivery, feel free to email us at support@havenlyhouseandhome.com.au. We are here to help.
Change of Mind Returns
We accept change of mind return requests within 14 days of receiving your item. To be eligible, items must be in their original, unused condition with all tags and packaging intact.
Requests submitted after 14 days may not be accepted, and return approval is required prior to shipping any items back.
Items not eligible for change of mind returns include:
- Health and safety products
- Bulk purchases
- Opened or used products
Some products with specific SKUs (such as those starting with V28, V40, V63, and V77) may be subject to different return conditions. Please refer to the individual product listing for details.
To request a return:
- Email returns@havenlyhouseandhome.com.au within 14 days of receiving your item
- Include your order number, the reason for return, and clear photos or videos showing the product in its original condition and packaging
Processing Change of Mind Returns
If your return request is accepted, we will provide a return shipping label. Refunds for approved change of mind returns will include the item price and original shipping fee, minus a 10% restocking fee and the return postage cost.
If you cancel your order after dispatch and request Return to Sender (RTS), the item will be processed as a change-of-mind return once received and will be subject to a 10% restocking fee and return postage costs.
Items returned to sender due to being unclaimed, or due to incorrect or incomplete address details, will be treated as change-of-mind returns and processed accordingly.
If a return label is not used and the item is returned at the customer's expense, we may not refund any postage costs unless otherwise agreed.
Cancellation Cut-Off
Please note that once your order has entered the dispatch processing stage, cancellation may no longer be possible. We encourage you to contact us as soon as possible if you wish to make changes to or cancel an order.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.
Returns not eligible for refunds (such as those sent back without approval) will not be refunded.
Natural Product Variations
Some of our items are handmade or made from natural materials. As a result, slight variations in colour, texture or finish may occur between products or compared to online images. These minor differences are not considered faults and are part of the unique character of the item.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, email us at returns@havenlyhouseandhome.com.au within 48 hours of delivery. Be sure to include your order number and clear photos of the issue so we can resolve it promptly.
Return Address
Once your return request has been approved, we will provide the correct return address and instructions.
Contact Us
For questions about returns, refunds or warranty claims, contact us at: returns@havenlyhouseandhome.com.au
Australian Consumer Law Notice: Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
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About Havenly House & Home
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au