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Havenly House & Home
Palermo Double 20cm Memory Foam and Innerspring Hybrid Mattress
Experience the ultimate sleep solution with the Palermo hybrid mattress, a revolutionary design that defies conventional wisdom by offering the best of both worlds. This exceptional 20-centimetre profile mattress with a medium-firm feel provides an optimal balance of comfort and support, making it perfect for you, your children, or guests. The Palermo's innovative construction combines the pressure-relieving properties of memory foam with the essential support that every spine requires.
The Perfect Fusion: Memory Foam Comfort Meets Spring Support
Discover the unparalleled comfort of the Palermo hybrid mattress. Our expertly crafted design features a quilted memory foam layer atop a cushion of comfort foam, creating a sleep surface that adapts to your unique body contours and effectively relieves pressure points. This plush top layer rests on a foundation of traditional steel spring coils, delivering the ideal firmness many sleepers need for proper spinal alignment.
The incorporation of spring coils offers multiple benefits beyond superior support. These coils enhance the mattress's durability, significantly improve air circulation for a cooler sleep experience, and provide the familiar "bounce" that many associate with traditional innerspring beds. This thoughtful combination ensures a sleep surface that prioritizes both comfort and longevity.
By choosing the Palermo hybrid mattress, you're investing in a sleep solution that excels in comfort, provides necessary support, and maintains its quality for years to come. This versatile mattress is an ideal choice for those seeking the pressure-relieving benefits of memory foam without sacrificing the time-tested support of innerspring technology.
Detailed Specifications:
Attributes:
- Size: Double
- Colour: White

Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
We use cookies and similar technologies to provide the best experience on our website.
Palermo Double 20cm Memory Foam and Innerspring Hybrid Mattress
Estimated delivery between 03 September and 09 September.
Experience the ultimate sleep solution with the Palermo hybrid mattress, a revolutionary design that defies conventional wisdom by offering the best of both worlds. This exceptional 20-centimetre profile mattress with a medium-firm feel provides an optimal balance of comfort and support, making it perfect for you, your children, or guests. The Palermo's innovative construction combines the pressure-relieving properties of memory foam with the essential support that every spine requires.
The Perfect Fusion: Memory Foam Comfort Meets Spring Support
Discover the unparalleled comfort of the Palermo hybrid mattress. Our expertly crafted design features a quilted memory foam layer atop a cushion of comfort foam, creating a sleep surface that adapts to your unique body contours and effectively relieves pressure points. This plush top layer rests on a foundation of traditional steel spring coils, delivering the ideal firmness many sleepers need for proper spinal alignment.
The incorporation of spring coils offers multiple benefits beyond superior support. These coils enhance the mattress's durability, significantly improve air circulation for a cooler sleep experience, and provide the familiar "bounce" that many associate with traditional innerspring beds. This thoughtful combination ensures a sleep surface that prioritizes both comfort and longevity.
By choosing the Palermo hybrid mattress, you're investing in a sleep solution that excels in comfort, provides necessary support, and maintains its quality for years to come. This versatile mattress is an ideal choice for those seeking the pressure-relieving benefits of memory foam without sacrificing the time-tested support of innerspring technology.
Detailed Specifications:
Attributes:
- Size: Double
- Colour: White

Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
Order Processing and Shipping Timeframes
All products ordered through Havenly House & Home are shipped directly from our suppliers’ distribution centres in Australia. Once payment is received, orders are processed within 1-2 business days before dispatch.
Estimated Delivery Times
After dispatch, estimated delivery times vary based on the destination:
Metro Areas: 3-5 business days
Regional Areas: 5-10 business days
Please note that these timeframes begin once your order has left the warehouse. Delivery times may vary based on location and external factors such as weather or courier delays.
Courier Services
We partner with trusted couriers to ensure efficient, cost-effective delivery. While we aim to keep you informed of any updates, we cannot guarantee delivery on specific dates or times due to courier schedules and other logistical factors.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email, allowing you to monitor the delivery progress.
Important Information on Deliveries
Incomplete or Incorrect Delivery Information: Please ensure all delivery details are accurate at checkout. We cannot be responsible for delays or returned items due to incorrect addresses or unclaimed packages.
Unforeseen Circumstances: In the event of unexpected delays, we will make every effort to communicate updates promptly.
Change of Mind Returns
We accept change of mind return requests within 14 days of receiving your item. Items must be in their original, unused condition, with tags and packaging intact. Please note:
Items not eligible for change of mind returns: Health and safety products, bulk purchases, and opened products.
Some items with specific product SKUs (e.g., starting with V28, V40, V63, and V77) may have different policies. Check the specific listing for these details.
To submit a change of mind return request:
Contact us at returns@havenlyhouseandhome.com.au within 14 days of receiving your item.
Include images or videos showing the product in its original packaging, along with the reason for return.
Processing Change of Mind Returns
If accepted, we’ll provide a return label and process a refund for the item price and original shipping fee, minus a 10% restocking fee and return postage.
For unclaimed items returned due to incomplete or incorrect delivery information, we will process them as change of mind returns with a restocking fee.
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days. Please allow time for your bank or card provider to process the transaction.
For returns not eligible for refunds, such as items returned without prior approval, we will not provide a refund.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately at returns@havenlyhouseandhome.com.au if you receive a defective, damaged, or incorrect item so we can address the issue promptly.
All products sold by Havenly House & Home come with a 12-month warranty unless otherwise specified on the product listing. This warranty covers manufacturing faults or damages, not issues arising from improper assembly, misuse, or normal wear and tear.
To make a warranty claim:
Contact us at returns@havenlyhouseandhome.com.au with your order ID, a brief description of the issue, and images or videos showing the defect or missing parts.
We will assess the claim and may arrange for missing parts, a replacement product, a partial/full credit, or a refund, based on availability and the nature of the issue.
Please retain any faulty items until we finalise the warranty claim, as we may require the item for inspection.
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About Havenly House & Home
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au
At Havenly House and Home, we curate quality furniture, homewares and décor to help you create a home you love. Our focus is on style, comfort and affordability.
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Email: hello@havenlyhouseandhome.com.au