2 Pack Medium Dog Cooling Mat 91x58cm - Reversible Self Cooling & Warm Pet Bed Pad - Granny Grey & Light Green Crate Liner for Breeds up to 20kg

V888-ELOSUNG41347

Prepare your medium-sized dog for the Australian summer with this value 2-Pack Self-Cooling Pet Mat Set. Specifically sized at 91cm x 58cm, these mats provide ample space for breeds up to 20kg, such as Corgis, Beagles, Staffies, or Spaniels, to stretch out and cool down. The intelligent dual-sided design offers a refreshing cooling surface on one side for hot days and a warm, cosy surface on the reverse for cooler weather, making it a versatile bedding solution for all seasons.

Key Features

  • Advanced Cooling Technology: The top side features high-tech cooling nylon fabric that quickly absorbs body heat, effectively lowering your pet's skin temperature by 2-5 degrees Celsius. It works instantly upon contact without the need for water, electricity, or pre-freezing.
  • Dual-Sided Versatility: Designed for year-round use. Simply flip the mat over to the soft crystal velvet side when the weather turns cool. This breathable, warm side provides extra comfort during autumn and winter nights.
  • Medium Size Comfort: With dimensions of 91cm x 58cm, this mat fits perfectly into standard medium-sized dog crates, kennels, or on the back seat of your car. It is rated for pets weighing up to 20kg.
  • 4-Layer Construction: Built for durability and comfort, the mat consists of the cooling layer, absorbent cotton, 400 GSM high-density hollow fibre for support, and the velvet base layer. This structure ensures soft cushioning for your dog's joints.
  • Hygienic & Washable: Pets can be messy, but this mat is easy to clean. The entire mat is machine washable (gentle cycle recommended), helping you maintain a clean and odour-free environment for your home.
  • Portable & Lightweight: The mats come vacuum-packed for efficient shipping. Once opened, they are lightweight and easy to fold, making them ideal for taking on camping trips, picnics, or visits to the vet.

Product Description

Heatstroke is a serious risk for dogs during the hot months. This Self-Cooling Mat provides a safe and effective way to regulate your pet's body temperature naturally. Unlike gel mats that can be heavy and prone to leaking toxic fluids if punctured, this fabric-based mat uses physical cooling properties that are 100% safe for pets and humans.

The set includes two mats in stylish Granny Grey and Light Green colours, allowing you to have a spare available whenever one is being washed. Whether placed on the living room floor, on the sofa to protect upholstery, or inside a sleeping crate, the non-irritating materials ensure your dog stays comfortable. It is the perfect gift for active medium-sized dogs who need a cool spot to recover after a game of fetch.

Specifications

  • Dimensions: 91cm x 58cm
  • Weight Capacity: Suitable for pets up to 20kg
  • Pack Contents: 1 x Granny Grey Mat, 1 x Light Green Mat
  • Material (Cooling Side): 100% Nylon Cooling Fabric
  • Material (Warm Side): Crystal Velvet
  • Filling: High-density Hollow Fibre & Absorbent Cotton
  • Care Instructions: Machine washable, air dry in shade. Do not tumble dry on high heat.

Important Safety Information

Please allow the mats to expand to their full loft after removing them from the vacuum packaging. While the materials are durable, this product is not indestructible. We recommend supervising your pet if they are a known chewer to prevent ingestion of the fabric or filling. If the mat becomes torn, please discontinue use.

Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.

Delivery Timeframe

Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:

  • For customers in Victoria, approximately 7-10 working days;
  • For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
  • For customers in WA, NT, and TAS, approximately 9-12 working days.
$110.00 $74.00

At Havenly House and Home, we are committed to delivering your orders efficiently and reliably. We work closely with our suppliers and courier partners to ensure every order arrives safely and on time. Your satisfaction is our priority.

Order Processing and Dispatch

All products are shipped directly from our suppliers' distribution centres within Australia.

  • Orders are processed within 1 to 2 business days after payment is received.
  • Once dispatched, you will receive a tracking number via email.
  • Each product listing includes the estimated dispatch time frame for that item. While most products dispatch within 1 to 3 business days, made-to-order or bulky items may take longer. If delays occur, we will contact you with an update.

Estimated Delivery Times

Delivery timeframes begin once your order has left the warehouse:

  • Metro areas: 3 to 5 business days
  • Regional areas: 5 to 10 business days

Please note that delivery times may vary depending on your location, courier schedules, and external factors such as weather or public holidays.

Courier Services

We work with a range of trusted courier partners to provide safe and cost-effective delivery. Couriers are selected based on your order’s size, weight, and destination to ensure timely and cost-effective delivery. Common partners include Australia Post, Aramex, CouriersPlease, Direct Freight Express, and others.

While we strive to keep you updated, we cannot guarantee specific delivery dates or times.

Order Tracking

Once your order is on its way, we will send you a tracking link via email. You can use this to monitor the progress of your delivery at any time.

Delivery Conditions

  • Deliveries are made Monday to Friday, typically between 8am and 6pm. We cannot guarantee delivery at a specific time or date.
  • Most deliveries are to the ground floor front door. If your delivery location requires special access, please let us know in advance.
  • Some products may only be delivered within metropolitan areas. This will be stated on the product page where applicable.
  • We do not deliver to PO boxes or parcel lockers.

Important Delivery Information

Australia-Wide Shipping

We ship Australia-wide. However, certain remote postcodes may be undeliverable for some items. If your address is not serviceable, your order may be cancelled and refunded automatically.

Incomplete or Incorrect Delivery Details

Please ensure your delivery information is accurate when placing your order. We are not responsible for delays or returned parcels due to incorrect addresses or unclaimed items.

If your shipping address is incorrect, please contact us immediately. If your order has not yet been processed, we may be able to update the details. If already dispatched, we may need to cancel and reorder your item, which could result in additional charges.

If a delivery fails due to incorrect address details or remains unclaimed, and the parcel cannot be delivered within a reasonable time, we reserve the right to cancel the order. In such cases, we will refund the purchase price minus applicable shipping and handling fees.

Missed Deliveries

If no one is available at the time of delivery, the parcel may be left in a safe place (Authority to Leave) if selected at checkout. Otherwise, it may be taken to a nearby collection point, and a card or email will be provided with instructions. Authorising ATL can speed up delivery and help avoid missed deliveries and rebooking delays.

Unforeseen Delays

We do our best to dispatch orders quickly, but delays may occasionally occur due to courier issues, weather events or other factors outside our control. We will keep you informed if your order is affected.

Missing or Damaged Parcels

In the rare case your parcel arrives damaged or is missing, please notify us at support@havenlyhouseandhome.com.au within 48 hours of delivery. We will liaise with the supplier and courier to resolve the issue promptly.

Risk and Title

Risk and title to the goods passes to you upon delivery to your address or to the Authority to Leave location if selected. Please ensure delivery instructions are clear to avoid delays or misplacement.

Need Help?

For any questions or concerns about your delivery, feel free to email us at support@havenlyhouseandhome.com.au. We are here to help.

Change of Mind Returns

We accept change of mind return requests within 14 days of receiving your item. To be eligible, items must be in their original, unused condition with all tags and packaging intact.

Requests submitted after 14 days may not be accepted, and return approval is required prior to shipping any items back.

Items not eligible for change of mind returns include:

  • Health and safety products
  • Bulk purchases
  • Opened or used products

Some products with specific SKUs (such as those starting with V28, V40, V63, and V77) may be subject to different return conditions. Please refer to the individual product listing for details.

To request a return:

  • Email returns@havenlyhouseandhome.com.au within 14 days of receiving your item
  • Include your order number, the reason for return, and clear photos or videos showing the product in its original condition and packaging

Processing Change of Mind Returns

If your return request is accepted, we will provide a return shipping label. Refunds for approved change of mind returns will include the item price and original shipping fee, minus a 10% restocking fee and the return postage cost.

If you cancel your order after dispatch and request Return to Sender (RTS), the item will be processed as a change-of-mind return once received and will be subject to a 10% restocking fee and return postage costs.

Items returned to sender due to being unclaimed, or due to incorrect or incomplete address details, will be treated as change-of-mind returns and processed accordingly.

If a return label is not used and the item is returned at the customer's expense, we may not refund any postage costs unless otherwise agreed.

Cancellation Cut-Off

Please note that once your order has entered the dispatch processing stage, cancellation may no longer be possible. We encourage you to contact us as soon as possible if you wish to make changes to or cancel an order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.

Returns not eligible for refunds (such as those sent back without approval) will not be refunded.

Natural Product Variations

Some of our items are handmade or made from natural materials. As a result, slight variations in colour, texture or finish may occur between products or compared to online images. These minor differences are not considered faults and are part of the unique character of the item.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, email us at returns@havenlyhouseandhome.com.au within 48 hours of delivery. Be sure to include your order number and clear photos of the issue so we can resolve it promptly.

Return Address

Once your return request has been approved, we will provide the correct return address and instructions.

Contact Us

For questions about returns, refunds or warranty claims, contact us at: returns@havenlyhouseandhome.com.au

Australian Consumer Law Notice: Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

2 Pack Medium Dog Cooling Mat 91x58cm - Reversible Self Cooling & Warm Pet Bed Pad - Granny Grey & Light Green Crate Liner for Breeds up to 20kg

2 Pack Medium Dog Cooling Mat 91x58cm - Reversible Self Cooling & Warm Pet Bed Pad - Granny Grey & Light Green Crate Liner for Breeds up to 20kg

$110.00 $74.00
$110.00 $74.00